Thema "Betreff: No Vodafone Cable in new location" in Kabel: Tarife & Rechnung

No Vodafone Cable in new location

bukolaj — Wed, 07 Sep 2022 23:01:27 GMT

Hello,

We just moved to friedrichain area in Berlin and after visiting the vodafone office, we were informed that we can't use our cable connection in the area as only DSL connection is available in the area.

Kindly inform me how to send the city registration to validate our new place of residence.

And advise how we can cancel our contract .

Regards

Betreff: No Vodafone Cable in new location

natas666 — Thu, 08 Sep 2022 04:21:01 GMT

in case u agree 2 change your vodafone cable contract into a vodafone dsl contract:

the german called "umzugsteam" is definitely the best choice.

competently agents (some r even able 2 speak english) will handle everything 4 u

Betreff: No Vodafone Cable in new location

bukolaj — Thu, 08 Sep 2022 14:47:41 GMT

Hi , Unfortunately , for the type of work we do , we do not want to use DSL due to the limitation

Betreff: No Vodafone Cable in new location

Torsten — Thu, 08 Sep 2022 16:33:01 GMT

Unfortunately, you will have no other choice but a DSL connection if Vodafone cannot offer a cable connection there. Otherwise you just have to see if the address is supplied by another cable provider.

Betreff: No Vodafone Cable in new location

bukolaj — Thu, 08 Sep 2022 20:01:40 GMT

Hi , Yes , so how do we cancel our contract with Vodafone ?

Since we cant use the service provided here by Vodafone

Betreff: No Vodafone Cable in new location

Torsten — Thu, 08 Sep 2022 20:08:21 GMT

Just use the online relocation service http://vod.af/umzugemelden. You have a special right of termination with a notice period of 1 month from the notification of your move.

Betreff: No Vodafone Cable in new location

bukolaj — Sat, 08 Oct 2022 11:51:21 GMT

Hello Torsten

I have filled the moving form .

What do I need to do after this? Will the contract be terminated after submitting this form? as I did not respond to any mail, it says exam successful only

Betreff: No Vodafone Cable in new location

Torsten — Sun, 09 Oct 2022 18:16:01 GMT

You will receive a written confirmation of cancellation, either by letter to the old address or by email. In any case, this should also be stored in your MeinVodafone portal if you have added your contract there.
Everything that you have to do or observe is listed there.

Betreff: No Vodafone Cable in new location

bukolaj — Thu, 13 Oct 2022 09:31:48 GMT

okay , thank you!

I checked my portal but I do not see it in the (my document) page

Do you know how long it takes to be done ?

I will like to know , thank you!

Betreff: No Vodafone Cable in new location

Torsten — Sun, 16 Oct 2022 18:38:57 GMT

Did you submit the form or just fill it out? Once you have submitted it, you will also receive an automatic confirmation of receipt by email (within a few minutes).
I strongly advise you to contact Vodafone Service on Facebook or Twitter for English language support as well.

Betreff: No Vodafone Cable in new location

bukolaj — Tue, 18 Oct 2022 08:57:01 GMT

Hello ,

I submitted the form on the moving page you sent before but I did not get any mail

it was telling me about suggesting a plan or so

Okay , so are you saying I should not send question here anymore and only use twitter to contact support ? please clarify