Cancellation Help and Suggestions

Sue_2 — Wed, 24 Aug 2022 17:03:22 GMT

I write this message to assist others with their attempts to cancel / terminate their Vodafone contracts.

I am an English speaker with limited understanding of spoken German so calling was impossible. I apologize for not becoming more proficient. All I will say is COVID.

In May 2022, on the Vodafone website, I cancelled my contract… Or so I thought. Three weeks later, having received no response, I went back to the website and discovered another way to cancel. I did so, or so I thought. Three weeks later, with no reply, I discovered this Forum.

The solution to 6 weeks of trying to cancel came from this forum. I found a link in “Moving Abroad – Leaving Germany”,

“As a cable customer you can inform us of your move here using this form.” i.e.: http://vod.af/umzugemelden .

On the same day I sent it, I received a Cancellation Confirmation E-Mail with the Cancellation Confirmation Letter attached!

To save everyone who is looking some time, use this link to cancel a contract if you are moving abroad: http://vod.af/umzugemelden

The Cancellation Confirmation Letter states that the equipment you have must be sent back, preferably by DHL. A link is given that does not work. I found the correct link: https://kabel.vodafone.de/retoure?desktop=1

I hope this helps.

Edit: Beitrag in passendes Board verschoben. Lars

Re: Cancellation Help and Suggestions

Grit — Mon, 01 Aug 2022 17:01:13 GMT

Hello Sue_2,

thank you for your feedback. We also have a help page in this forum for the topic of moving There is also the topic of moving abroad.

Regards

Grit

Re: Cancellation Help and Suggestions

Torsten — Wed, 24 Aug 2022 17:58:02 GMT

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note, however, that direct support is no longer possible here. It is best to read this article.

Thema "Re: Cancellation Help and Suggestions" in Kabel: Tarife & Rechnung

Cancellation Help and Suggestions

Re: Cancellation Help and Suggestions

Re: Cancellation Help and Suggestions