Thema "Re: Internet Router(Modem) didn't delivered - Urgent!-" in Kabel: Tarife & Rechnung

Internet Router(Modem) didn't delivered - Urgent!-

Basak — Mon, 08 Aug 2022 07:23:10 GMT

My cable modem arrived to my apartment via DHL earlier than delivery time and I wasn't at home at that moment. DHL sent the deivery back to the Vodafone.

My request is to send it back to nearest Vodafone dealer in my town and get it face to face from there to avoid delivery issues again.

I tried every hotline number but since I can't speak German, hotline keeps blocking me when I asked the question " Do you speak English?" . I also tried different numbers and reached someone who speaks English but they said "I will contact a related person to you". It's been a week and nothing is solved, no returns made. I am calling everyday several times. No positive progess has been made.

Please can you give me a proper solution? I am paying an internet offer which I don't use. Frasturated.

Kind regards,

Re: Internet Router(Modem) didn't delivered - Urgent!-

Anett — Tue, 09 Aug 2022 15:28:34 GMT

Hello Basak,

welcome to the community.

It's nice that you are contacting us. I can send you the device again, but to a store will be more difficult. Do you already live in the apartment?

Best Regards

Anett

Re: Internet Router(Modem) didn't delivered - Urgent!-

Basak — Tue, 16 Aug 2022 06:46:02 GMT

Yes, still live in the apartment. @Anett . I also contacted with shop as well. Can you track if the delivery started or if it's not started please send to us again.

Re: Internet Router(Modem) didn't delivered - Urgent!-

Torsten — Sun, 21 Aug 2022 20:40:21 GMT

Please note, however, that direct support is no longer possible here. It is best to read this article.