Thema "Re: Problem with Unitymedia contract cancellation" in Kabel: Tarife & Rechnung

Problem with Unitymedia contract cancellation

Pera — Mon, 25 Jul 2022 18:13:21 GMT

Hello,

I would need help regarding the Unitymedia contract cancellation.

I had Unitymedia (Internet & Telephone contract) for years however I moved to a new city where Unitymedia doesn´t operate. I talked to your representative who supported me to find an equivalent tariff from Vodafone. He cancelled Unitymedia contract for me and set up a new contract with Vodafone.

Since I moved I received a letter and several emails saying that my telephone contract cannot be cancelled due to some missing information. I filled in the sent online form and nevertheless now received again the same information.

I tried to get in touch with your Customer service via the phone to help me as I don´t understand what I need to do now however I was told that if I need an answer in English the only thing I can do it write here.

Can you please advise me how to get it solved.

thank you

Re: Problem with Unitymedia contract cancellation

DanyG — Thu, 28 Jul 2022 11:00:36 GMT

Hey Pera,

sorry, that your cancellation during your relocation didn't work as expected.

Please let us have a look on your contract via Facebook or Twitter. Just contact us via private message on our service account.

Re: Problem with Unitymedia contract cancellation

Torsten — Mon, 15 Aug 2022 22:22:35 GMT

Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.