Thema "Re: Making technician appointment" in Kabel: Tarife & Rechnung

Making technician appointment

olem — Tue, 09 Aug 2022 13:06:01 GMT

Hi sorry I only speak English but I ordered cable internet and received equipment but never got a call about the technician appointment. Calling customer service was not helpful. Thanks

Re: Making technician appointment

Grit — Thu, 11 Aug 2022 06:06:24 GMT

Hello olem,

do you need a technician? In most cases, self-installation is offered at the connection. Have you connected the router?

Regards

Grit

Re: Making technician appointment

olem — Thu, 11 Aug 2022 13:21:36 GMT

The paperwork I received and what I signed up for includes 89.99 euro for a technician. Also I don't think the router was sent with my equipment. Only the superWLAN.

Re: Making technician appointment

olem — Fri, 12 Aug 2022 10:26:42 GMT

Please can I get a response on this? I can provide a customer number on a personal message.

Re: Making technician appointment

Anett — Mon, 15 Aug 2022 06:12:01 GMT

Hello olem,

please be so kind and get in touch with us via the contact channels linked here, our colleagues will be very happy to help you.

Best Regards

Anett