Thema "Re: Invoice and direct debit failure (please help me in english)" in Kabel: Tarife & Rechnung

Invoice and direct debit failure (please help me in english)

Simpo9 — Fri, 15 Jul 2022 16:28:46 GMT

Hello,
I would like to ask about my recent invoice. I was charged by direct debit, but my bank is not in Germany and system says its returned and charged me twice 4€.. is it possible to delete my bank details from my account please, so that I won't be charged again next month?? I was not able to delete it myself online, there is not option like this and I don't have Germany account to replace it with... Thank you for your help.

Re: Invoice and direct debit failure (please help me in english)

Tina — Sat, 16 Jul 2022 08:53:36 GMT

Hello Simpo,

You want to pay the amount yourself in the future? Basically, after two unsuccessful direct debits your bank details will be automatically deleted. I would like to check this again. Before I can help you, please tell me the state you live in.

Best regards
Tina

Re: Invoice and direct debit failure (please help me in english)

Simpo9 — Wed, 20 Jul 2022 18:26:14 GMT

Hi,

Thanks for your answer. Yes, I am paying it myself now, I don't see any other option..

My bank details are still saved on the account at the moment, they are not deleted.

I live in Trier.

Thanks.

Re: Invoice and direct debit failure (please help me in english)

Nancy — Fri, 22 Jul 2022 07:24:56 GMT

Hello Simpo9,

Please send me your customer number, name, date of birth and address by private message. Then I'll take a look at it.

Then get back to me here in the thread.

Best regards

Nancy

Re: Invoice and direct debit failure (please help me in english)

Simpo9 — Sun, 24 Jul 2022 21:27:30 GMT

I sent you the information.

Thanks

Re: Invoice and direct debit failure (please help me in english)

Simpo9 — Wed, 27 Jul 2022 14:56:58 GMT

I sent you the information.

Thanks

Re: Invoice and direct debit failure (please help me in english)

Simpo9 — Thu, 28 Jul 2022 16:55:17 GMT

Hi,

Can you please inform me when my bank details will be removed from account? Because next week my bank will be charged again...

Re: Invoice and direct debit failure (please help me in english)

Tina — Fri, 29 Jul 2022 09:21:47 GMT

Here I am again. Sorry for the wait. I removed your bank details now.

Do you have other questions?

Best regards

Tina

Re: Invoice and direct debit failure (please help me in english)

Torsten — Mon, 15 Aug 2022 22:12:05 GMT

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note, however, that direct support is no longer possible here. It is best to read this article.