Thema "Re: Provider change stoped hence requesting contract cancellation" in Kabel: Tarife & Rechnung

Provider change stoped hence requesting contract cancellation

resolve — Wed, 20 Jul 2022 06:20:56 GMT

hi team,

I'm Harish CP from xxxx, 81373 Munich. and my phone number is +49- xxxxxxxxxxxx.

Recently, building\apartment management planned to move from M-Net to Vodafone therefore the below sales team ( vertriebspartner-vfkd.de ) helped us from Vodafone side for the provider change.

s.eder
c.karr

Now all of the sudden the building\apartment management decided to continue with M-Net so the vodafone sales team requested me to contact the vodafone customer service to cancel the contract .

I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only the German Language.

Note - M-Net offically confirmed that My M-Net Contract ends only by February 04th 2024 and my M-Net will be up and running untill the contract ends therefore I received an email from vodafone that vodafone internet will be available from February 05th 2024 (Please find the attachment) but my vodafone contract ( xxxx6604) start date is 04/19/ 2022 and the end date is 04/19/2024.

Could you please help me to cancel my vodafone contract ( xxxx6604). and Please let me know the process of returning the vodafone router device.

Thanks & Regards,

Harish CP

+49- xxxxxxxxxxxxxxx

Edit: @resolve Persönliche Daten entfernt, diese bitte nicht öffentlich posten. Gruss Methusalem1

Re: Provider change stoped hence requesting contract cancellation

Nancy — Wed, 20 Jul 2022 08:58:24 GMT

Hello resolve,

that is of course unpleasant if you are still tied down by this back and forth. Does your landlord want us to continue to supply the property or your connection?

Best regards
Nancy

Re: Provider change stoped hence requesting contract cancellation

resolve — Wed, 20 Jul 2022 11:06:58 GMT

yeah I am really frustrated about this because Vodafone sales team walkin to our apartments and said that buidling\apartment managmened decided to move out of M-Net so they pushed me to sign the vodafone contract to use internet without any dowtime or hicups.

I have shown my M-Net contract details to Vodafone sales team but they promised me that they will take care of the provider change and all the formalities now I have left alone. because M-Net said they will continue my contract and support till February 4th, 2024. and still I am paying for M-Net.

Vodafone said the connection will be available from February 5th, 2024 after my M-Net Contract is over, I have enclosed the letter from Vodafone so Please find the attachment however Vodafone contract ending date is 04/19/2024 so it doesn’t make sense. Please terminate my contract and I am ready to handover the vodafone router device. Really I am worried about this situation.

Edit: Removed attachment with client data. Please do not post personal data publicly.

Re: Provider change stoped hence requesting contract cancellation

resolve — Wed, 20 Jul 2022 10:10:09 GMT

To terminate only my connection because M-Net agreed to provide support for me till 4th, February 2024.

I have send you a private message with some more details.

Re: Provider change stoped hence requesting contract cancellation

Nancy — Wed, 20 Jul 2022 11:27:30 GMT

Hello resolve,

according to the documents, the contract with PYUR has been terminated and a supply agreement for television has been concluded.

This does not affect your contract with M-Net, which we cannot terminate earlier on your behalf.

What were you told during the consultation?

Best regards

Nancy

Re: Provider change stoped hence requesting contract cancellation

resolve — Wed, 20 Jul 2022 11:40:25 GMT

Hi Nancy,

Vodafone sale team never said that its for PYUR and they said its for all the internet provider for the whole 81 apartment. I guess they have cheated me because I have specially showed them about my M-Net contract detials and they said they will take care the provider change and no need to worry about M-Net.

Really this is not fair, I am not using PYUR then Why vodafone sales team walkin to my apartment and why they said my internet will go down and pushed me to take a contract from Vodafone.

I have said clearly that I am using M-Net for Internet and I am not using any television. and I have explained them about my M-Net plan details, speed and contract period.

Really I am super frustracted now. vodafone sales team cheated me and sold vodafone internet contract to me, Could you please reach out the vodafone sales team because they are not responsing to my emails and calls.

Atleast vodafone sale team should have knowleadge enough to check my previous provider before selling it.

Re: Provider change stoped hence requesting contract cancellation

resolve — Wed, 20 Jul 2022 15:28:24 GMT

Hi Nancy.

Let me explain what was happend.

1. Vodafone sales team came to my apartment twice with the building\apartment management letter thinking that I am using PYUR internet and which was going to end by 4th April 2022 so on the second vist they sold Vodafone Internet Contract starting from 04/19/2022 and the end date is 04/19/2024 by telling that my internet will go down on 4th April 2022 were building\apartment management decided to move the internet connection to vodafone. In this situation vodafone sales team have no idea that I am using M-Net which is valid till 04th February 2024. (This is the first big mistake vodafone sales team has performed it.)

Before signing the contract, I have explained them clearly about my existing M-Net plan, speed and contract timeline details but they pushed me to sign the contract to have an internet without downtime. and they promised me that they will take care of the provider change process and I dont need to do anything from my side.

2. Vodafone sale team have started the process so that I have recieved Vodafone Router and Vodafone service engineer came and establish the internet connection. On the same day Service Engineer provided many internet connection to other apartments in the same building because most of the other apartments were using PYUR.

3. then vodafone team have started the provider change process for me. In that automatically My M-Net contract has been canceled by mentioning that My M-Net contract will be ended only by 04th February 2024. so vodafone send me an email that vodafone internet connection will be avaliable from 05th February 2024. And then I realised vodafone sales team has done a big mistake to me.

Now all these things are happend so lets talk about upcoming things.

1. My M-Net will be up and running till 04th February 2024 based on my existing M-Net contract and I will be paying for M-Net so this can't be changed from my end because M-Net contract has been agreed from my side.

2. And then provider change will take place and vodafone internet will be avaliable from 05th February 2024.

3. I will be start paying to Vodafone only from 05th February 2024 untill end of my vodafone contract which is 4th April 2024. this is okay for me to pay for threee months (Febrauary 2024, March 2024, April 2024).

Based on this situation can you please confirm that I will be paying to vodafone only from 05th February 2024 to 4th April 2024. If not we need to terminate this contract because I can not suffer mistake made by Vodafone sales team.

Please discuss this situation with your management and come up with good solution.

Thanks & Regards,

Harish CP

Re: Provider change stoped hence requesting contract cancellation

Nancy — Thu, 21 Jul 2022 09:17:19 GMT

Hello resolve,

thank you for your detailed description.

What I can offer you is to terminate the contract immediately. Let me know if you agree.

Best regards

Nancy

Re: Provider change stoped hence requesting contract cancellation

resolve — Thu, 21 Jul 2022 09:27:50 GMT

Hi Nancy,

Please go-ahead and terminate my contract.

Thank you so much for your help and understanding my situation. I really appreciate all your help.

Thanks & Regards,

Harish CP

Re: Provider change stoped hence requesting contract cancellation

Nancy — Thu, 21 Jul 2022 11:32:33 GMT

Hello resolve,

I have completed the cancellation. You will also receive a confirmation. Don't forget to send back our router. I will cancel the number transfer.

Please excuse the inconvenience. Maybe you will think twice about switching to us when the end of your current contract is in sight.

Best regards and stay well

Nancy

Re: Provider change stoped hence requesting contract cancellation

resolve — Thu, 21 Jul 2022 11:46:57 GMT

Hi Nancy,

Yeah sure, I will send back the router.

Thank you so much for terminating the contract.

you have done an amazing job. I have recieved a timely support from you please keep up the good work.

Best regards,

Harish CP

Re: Provider change stoped hence requesting contract cancellation

Nancy — Fri, 22 Jul 2022 08:36:10 GMT

Hello resolve,

I am happy that I was able to help you.

You received the return note together with the router. Unfortunately, I cannot create and send a new one. Please send the router to the following address:

Vodafone Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards

Nancy