New contract, no equipment came

ArseniiShaliapi — Tue, 19 Jul 2022 12:55:16 GMT

Hello!

I have moved to the new apartment and started the new Home Internet contract. The starting date is July 15th. I still have no hardware to start using the internet, the parcel was sent by DHL back to the Vodafone.

Who and how can I reach to have this issue fixed? The customer support robot always refers me to the tech support, who constantly say that they can not fix "non-delivery" issues, and that I need to call again (an infinite loop).

Do I have any options to use while I am waiting for the hardware to come? I have the Vodafone Hotspot working around my apartment, but I apparently need to buy a ticket to use it, and it is valid for one device only.

Any advice? Ich spreche ein bisschen Deutsch, aber mein Deutsch ist nicht gut für den Kampf gegen die Kundendienstroboter.

Re: New contract, no equipment came

Nancy — Wed, 20 Jul 2022 06:58:46 GMT

Hello ArseniiShaliapi,

I am sorry that the parcel could not be delivered to you. I'd be happy to take a closer look. Which state are you from?

Best regards

Nancy

Thema "Re: New contract, no equipment came" in Kabel: Tarife & Rechnung

New contract, no equipment came

Re: New contract, no equipment came