Thema "Re: Direct debit not working" in Kabel: Tarife & Rechnung

Direct debit not working

aleduruy — Sun, 10 Jul 2022 20:41:07 GMT

Hello, I have a question hopefully you can help me.

I hired the Red Internet & Phone 250 Cable on April and I can see the Billing for May and June on My Vodafone portal, although the direct debit on my bank account didn’t happen for these months. I already checked my bank details and they are correct, is that expect? As far as understood the direct debit should happen every month, or am I wrong? Could you please check if there's something wrong with my account please?
Many thanks in advance

Re: Direct debit not working

Nancy — Mon, 11 Jul 2022 10:51:34 GMT

Hello aleduruy,

I'd be happy to look it up for you. Please write me first which federal state you come from.

Best regards

Nancy

Re: Direct debit not working

aleduruy — Mon, 11 Jul 2022 10:58:49 GMT

Hello, thanks for your help.
I'm currently living in Berlin, but I come from another country.

Re: Direct debit not working

Nancy — Tue, 12 Jul 2022 08:43:16 GMT

Hello aleduruy,

I'll take a look at it. Please send me your customer number, name, date of birth and address by private message. Then get back to me here in the thread.

Best regards

Nancy

Re: Direct debit not working

aleduruy — Tue, 12 Jul 2022 09:29:04 GMT

Hello Nancy,

I sent you the information by private message.

Re: Direct debit not working

Tina — Wed, 13 Jul 2022 11:03:24 GMT

Hey aleduruy,

there is a good reason why you don't see a debit on your bank account: You still have a credit balance due to a credit note. So to speak a starting credit. The next two invoices will also be charged against the credit.

I hope, I could solve the riddle for you.

Best regards

Tina