Thema "Re: Tariff and device change" in Kabel: Tarife & Rechnung

Tariff and device change

Altcore — Mon, 27 Jun 2022 12:56:14 GMT

Hello.

A month ago, a manager from Vodafone came to us and offered to switch to a new tariff. We agreed and they sent us a router, but after that we could not get through on the phone to the master to come and install everything. Vodafone support also did not call back (we left a request through a bot and email).

We were told that we need to:

Wait for the new router to be delivered.
Call the manager and set a date for installation.
Master will come and set up the new router and transfer us to the new rate/fare.
Send the old router back to Vodafone.

Of all the above, we only got a new device, but nothing else. The manager doesn't answer, we can't reach the Vodafone phone line, no one answers emails except one that is suggested to write here on the forum.

Please help us understand the situation and what we should do.

Old (current) tariff Red Internet & Phone 100 Cable

Old (current) device WLAN-Kabelrouter Compal CH7466CE

Re: Tariff and device change

Nancy — Tue, 28 Jun 2022 09:21:04 GMT

Hello Altcore,

I'm sorry everything didn't work out. Let me see how I can help you. Which tariff did you want to change to?

Please send me your customer number, name, date of birth and address by private message. Then report back here in the thread.

Best regards

Nancy

Re: Tariff and device change

Nancy — Tue, 12 Jul 2022 10:21:06 GMT

Hello Altcore,

please write me the name of the contract holder and exactly which contract is to be changed.

After your PN, please write to me again here in the thread.

Best regards

Nancy