Thema "English support needed - change in plan" in Kabel: Tarife & Rechnung

English support needed - change in plan

rajeev — Wed, 05 May 2021 18:50:39 GMT

Hello,

I would like to reduce my Vodafone connection speed. Please help me.

Regards,
Rajeev

Re: English support needed - change in plan

Thomas — Thu, 06 May 2021 07:34:22 GMT

Hi rajeev,

which bandwidth do you want to switch to? Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: English support needed - change in plan

rajeev — Mon, 10 May 2021 11:58:18 GMT

Hello Thomas,

I have sent a pm. Please check.

Regards,

Rajeev

Re: English support needed - change in plan

Thomas — Mon, 10 May 2021 13:03:43 GMT

Hi rajeev,

please have a look at your order confirmation. There you will find the tariffs you can change to.

Regards

Thomas

Re: English support needed - change in plan

rajeev — Mon, 10 May 2021 13:19:08 GMT

Hello,

I have logged in my account. And I am not seeing any option to see my existing plans. Could you please help me?

Re: English support needed - change in plan

Thomas — Mon, 10 May 2021 14:24:31 GMT

Hi rajeev,

you can switch to the following tariffs.

500 Mbit to 44,99 Euro/month

250 Mbit to 39,99 Euro/month

100 Mbit to 34,99 Euro/month

50 Mbit to 29,99 Euro/month

Regards

Thomas

Re: English support needed - change in plan

rajeev — Tue, 11 May 2021 11:06:01 GMT

Hello Thomas,

I am sorry to say this. This looks like cheating to me.

I will tell you the full story. I got this connection 6 months back from Vodafone. And I was using the Mnet connection and I was happy with my connection with mnet. I did not request a connection from Vodafone, one service person came to my home and explained that Mnet is not servicing internet in the building and Vodafone is taking the contract from M.Net. And he mentioned that Mnet contract will be cancelled by Vodafone and until then I can use the vodafone connection for free. But within a month Vodafone started deducting money from my bank account. Still the Mnet connection is not closed and I am paying for both Vodafone and Mnet.

And when I checked with Mnet, they are saying no such contract exist between mnet and vodafone for my apartment. And I was getting 100Mbps connection for 29.99 Euros. So in both ways I was getting cheated. Please clarify what is happening at Vodafone side.

I feel like vodafone is tricking me to get a connection and paying a higher amount for the connection. This is not fair and you cannot do to a customer. I did not thought this kind of faul play from Vodafone in Germany. This is too bad for a customer point of view.

Re: English support needed - change in plan

Thomas — Tue, 11 May 2021 12:45:58 GMT

Hi rajeev,

we will cancel the contract with your previous provider only if we receive a corresponding order from you. For this purpose, we sent you a form at the beginning of the contract and unfortunately you never sent it back and therefore it was not cancelled. For the time being, I can't see any mistake on our part.

Regards

Thomas

Re: English support needed - change in plan

rajeev — Tue, 11 May 2021 13:03:55 GMT

Hello,

I cannot accept what ever you say. The service person from Vodafone clearly said you will take care of everything.

Please dont come up with your new excuses. What about the Tariff? I never approached for the connection. Dont think that you can do what ever you say.

Regards,

Rajeev

Re: English support needed - change in plan

rajeev — Tue, 11 May 2021 13:08:07 GMT

Hello Thomas,

One more point. Vodafone service person clearly told that I can use the new connection for free, till the Mnet connection is disconnected. And I got the deduction from the bank account from the next month.

What about that? is it also my fault?

Regards,

Rajeev

Re: English support needed - change in plan

Thomas — Tue, 11 May 2021 14:12:00 GMT

Hi rajeev,

please don't get me wrong. The contract has been running since 27.10.2020. You are only now complaining that something is wrong. You had 14 days after signing the contract to revoke it. We have informed you by e-mail that we are missing data for the provider change. Unfortunately, there was no response. Therefore, we have canceled the change in March and informed you about it. Whatever the consultant said on site, in this case we are dependent on your cooperation, which unfortunately did not take place.

Regards

Thomas

Re: English support needed - change in plan

rajeev — Tue, 11 May 2021 15:19:54 GMT

I was not aware any such communication between you and me. I started complaining not now. I have sent an email already to you on Feb14 regarding this. From my email id.

Can you please check it?

Can you please mention where you have send me the information regarding cancelation of the previous contract?

Re: English support needed - change in plan

Thomas — Tue, 11 May 2021 16:28:22 GMT

Hi rajeev,

i see the mail from February. The colleagues have referred you to the forum. Unfortunately, there is nothing more to see.

Regards

Thomas

I just checked my email. I couldn't see any reference reg...

rajeev — Tue, 11 May 2021 17:14:41 GMT

I just checked my email.
I couldn't see any reference regarding the reference to forum in email. And I am not seeing any solution to problem now. And the promise from Vodafone is not fulfilled. I don't feel like continue the relationship with Vodafone anymore. I would like to cancel my connection. Please do so with immediate effect.

Thanks,
Rajeev

Re: I just checked my email. I couldn't see any reference reg...

Thomas — Tue, 11 May 2021 18:28:38 GMT

Hi rajeev,

the contract can only be terminated at the end of the term. Please use the contact form for this purpose.

Regards

Thomas

Betreff: English support needed - change in plan

rajeev — Tue, 11 May 2021 19:59:45 GMT

Hello Thomas,

Can you please explain the meaning of term?. Is is end of a quarter or something like this?

Regards,
Rajeev

Betreff: English support needed - change in plan

Tina — Fri, 14 May 2021 11:17:41 GMT

Hello rajeev,

the contract is concluded for a fixed period (24 months). This is called the minimum contract term. You can cancel the contract at the end of this term. It is important that the cancellation is received by us at least 3 months before.

Best regards

Tina

Hello Tina, When I contacted M.net regarding my connectio...

rajeev — Fri, 14 May 2021 12:14:14 GMT

Hello Tina,
When I contacted M.net regarding my connection, they said that there is no contract between mnet and Vodafone. Now I am paying for both you and Mnet. I cannot do it. How can you win a customer by simply lying?

If there exists a contract between you and Mnet can you please send it to me?

Re: Hello Tina, When I contacted M.net regarding my connectio...

Thomas — Sat, 15 May 2021 14:09:21 GMT

Hi rajeev,

what do you mean by contract between Mnet and us? Why should there be a contract?

Regards

Thomas

Re: Hello Tina, When I contacted M.net regarding my connectio...

rajeev — Tue, 18 May 2021 11:19:27 GMT

Hello Thomas,

Sorry for the late response.

I will tell you the background.

I have received the Vodafone connection from a Service person from Vodafone. I never approached Vodafone for a connection. Back then, I was a happy customer of M.Net and one day this person came to my apartment and informed that in the building Vodafone taking over the service from M.Net and I need to change the connection from MNet to Vodafone. He also promised that the MNet connection will be disconnected by Vodafone and till that time no charges are deducted from my account. And I will get the money for sending the router back to MNet.

When I contacted MNet recently, then they told me that there is no contract exist between MNet and Vodafone for my apartment. Now I want this contract between you and MNet, so that I cancel either of your connection and stop deducting money 2 times for Internet connection.