Thema "Re: Internet light on my Vodafone station keeps blinking and never fixed" in Kabel: Tarife & Rechnung

Internet light on my Vodafone station keeps blinking and never fixed

mosijava — Mon, 27 Jun 2022 11:41:18 GMT

I am a new subscriber to Vodafone cable 1000 Mbps, I ordered the starter pack on June 17th, and after a while, I got the modem router (Vodafone station)
I followed the instructions on connecting this modem router, and I'm sure everything is fine now. But my internet light keeps blinking on red forever and doesn't turn to white or even fixed.
I tried to call, but the answering machine is only in Deutsch, and as I'm new in Germany. I can't speak Deutsch yet.

Betreff: Internet light on my Vodafone station keeps blinking and never fixed

Sarasama — Mon, 27 Jun 2022 16:03:11 GMT

It happens the same to me as well... is apparently impossible to get a technician that speaks english... I'm so upset...

Re: Internet light on my Vodafone station keeps blinking and never fixed

Martin59 — Mon, 27 Jun 2022 17:54:42 GMT

Hi mosijava,

sorry that the start did not work out so well.

I'll be happy to look at it so we can find a solution.

Can you please let me know what state you live in?

Best regards, Martin

Re: Internet light on my Vodafone station keeps blinking and never fixed

mosijava — Mon, 27 Jun 2022 19:40:07 GMT

Hello @Martin59
Thank you for your answer.
I reside in Hamburg 22179

Re: Internet light on my Vodafone station keeps blinking and never fixed

Martin59 — Tue, 28 Jun 2022 13:33:48 GMT

Hello mosijava,

then please send me the name of the contract holder, their date of birth, full address and customer number via PN .

Leave a short info here afterwards, then I'll take a closer look.

Best regards, Martin

Re: Internet light on my Vodafone station keeps blinking and never fixed

mosijava — Tue, 28 Jun 2022 14:15:35 GMT

I followed all the instructions to set up my modem router, double-checked it, and everything was fine from my side. But when I power on the Vodafone Station, the internet light blinks in red for hours and is never fixed.
I can connect to the wireless, but it keeps saying: connected without internet!
It's essential for me to have the internet as soon as possible, so please, if you think you can send a technician to look at it tomorrow and make it work, it would be great.

I appreciate any help you can provide.

Re: Internet light on my Vodafone station keeps blinking and never fixed

Martin59 — Tue, 28 Jun 2022 14:28:47 GMT

Hello mosijava,

Your message has arrived, thank you very much.

The cable router has not been able to connect to us yet.

Can you please send me a current mobile number, the info if you can access the house amplifier and if there are any signs of Covid-19? Please again via PN.

If so, I will arrange for a technician to come out and completely install your connection and bring it online.

Best regards, Martin

Re: Internet light on my Vodafone station keeps blinking and never fixed

mosijava — Tue, 28 Jun 2022 14:53:51 GMT

Thank you @Martin59
I sent you the Info.