Thema "Re: [GigaTV] Unable to access Invoices" in Kabel: Tarife & Rechnung

[GigaTV] Unable to access Invoices

GigaTV_Invoice — Sun, 29 May 2022 14:20:06 GMT

Hello,

I have requested a Move to new Address and I had terminated my Kabel (Internet) contract linked with my GigaTV. After canceling my Kabel Internet Contract, I am unable to access my Contract details for GigaTV. Can someone please help in letting me access my Contract and Invoices for GigaTV?

Thanks

Jinay

Re: [GigaTV] Unable to access Invoices

Tina — Mon, 30 May 2022 12:28:05 GMT

Hello GigaTV_Invoice,

first of all, welcome to our community. It's nice that you are here. I hope you had a stressless move.

Before I can help you, please tell me the state where you live.

Best regards

Tina

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Mon, 06 Jun 2022 07:44:14 GMT

Hello,

I live in Munich, Bavaria.

Thanks

Jinay

Re: [GigaTV] Unable to access Invoices

Anett — Tue, 07 Jun 2022 10:06:50 GMT

Hello GigaTV_Invoice,

I would be happy to help you. Please send me a PN with your data (name, customer number, address and date of birth).

After that, please contact me again here in this post.

Best Regards

Anett

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Tue, 07 Jun 2022 10:18:08 GMT

Hello,

I have sent you the requested details.

Thanks,

Jinay

Re: [GigaTV] Unable to access Invoices

Nancy — Thu, 09 Jun 2022 08:14:38 GMT

Hello GigaTV_Invoice,

your contracts have all been terminated because we can't continue to serve you at your new address. If you still have a question about a bill, I'm happy to help.

Best regards

Nancy

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Thu, 09 Jun 2022 08:34:57 GMT

Hello,

Yes, I have been using GigaNet contract as GigaCombi which has been terminated. Though after that, my GigaTV contract continues but I am unable to access my contract details or Invoices. That is exactly my problem is. I think there is something wrong as my GigaTV contract is still continued but I am unable to access any details.

Thanks

Jinay

Re: [GigaTV] Unable to access Invoices

Tina — Mon, 13 Jun 2022 07:02:57 GMT

I want to make sure we understand each other correctly: You no longer have an active contract since 01.02.22.

Best regards

Tina

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Mon, 13 Jun 2022 08:52:07 GMT

No, I do have active GigaTV contract but it is just not found/unlinked from my Customer Number. I can provide you my Contract No for GigaTV.

Earlier I meant my GigaNet contract is terminated and NOT GigaTV. Since they both were linked to same Customer No, now that one of them is Terminated, I can't access other as well in my Customer No. I require help in re-link my GigaTV contract to customer no or some other way that can help me access my details

Re: [GigaTV] Unable to access Invoices

Tina — Mon, 13 Jun 2022 10:38:14 GMT

Please, send me the contract number via pn.

Best regards

Tina

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Mon, 13 Jun 2022 11:04:49 GMT

Sent you my Contract Details. Please check Private Message.

Re: [GigaTV] Unable to access Invoices

Nancy — Wed, 15 Jun 2022 07:43:16 GMT

Hello GigaTV_Invoice,

I have checked, the contract with the contract number you mentioned has been terminated and is no longer active.

Best regards

Nancy

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Wed, 15 Jun 2022 08:15:37 GMT

That is weird!

If so, why am I being charged monthly for GigaTV?

As per my information, Customer Service has confirmed my GigaTV Contract termination at the end of term, which is somewhere around Dec'22. So it is still active and being charged every month. Since I don't have access to my contract details, I can not know exact last date or cannot download Invoices for which I am being charged for. This issue is opened for the same reason. (see above) Please suggest an appropriate way to handle this issue (on priority).

Please confirm, and if it is terminated, how do I stop being charged for? How do I get a refunds for amount I have been charged falsely.

Thanks

Jinay

Re: [GigaTV] Unable to access Invoices

Nancy — Thu, 16 Jun 2022 07:36:53 GMT

Hello Jinay,

please excuse that it took a while. But I have found some good news for you and your contract. You have received a new customer number for this contract. I sent you the activation code by e-mail. You can use it to register in your customer portal.

Please let me know if it worked and you were able to register.

Best regards

Nancy

Re: [GigaTV] Unable to access Invoices

GigaTV_Invoice — Thu, 16 Jun 2022 08:14:45 GMT

Hello,

Thank you very much. I can confirm that with the provided (new) Customer Number, I was able to access all the invoices and my contract data.

Thank you,

Jinay

Re: [GigaTV] Unable to access Invoices

Nancy — Thu, 16 Jun 2022 09:30:08 GMT

Great, I'm glad it worked out and we were able to clarify it.

That's why I'm putting a lock on your thread.

Best regards

Nancy