Thema "Re: English Help Required: Very unhappy with Vodafone service" in Kabel: Tarife & Rechnung

English Help Required: Very unhappy with Vodafone service

Divya1 — Tue, 19 Apr 2022 12:31:52 GMT

Hallo Team,

I am Vodafone customer. My customer number is xxxxx. I have vodafone connection for more than a year now. I was using Kable connection it was not good enough, so i called vodafone customer care before few months, they promised to change the contract to DSL and kabel contract will end automatically from the day DSL contract starts. But this not the real situation. Vodafone deducting money from my account for both the contract and few extra charges and few extra deductions. which i dont understand. In last three months vodafone deducted around 232 euros from my account. But it should have deducted only 105 Euros. There is no proper bill for all the detuctions happening to my account. When I called customer service for the same. The support person was very rude to me and objected to help. This is so frusturating and I am about to cancel all my SEPA Mandate with Vodafone. Hope I can get some help here.

Regards,

Divya

Edit: Customer number removed.

Re: English Help Required: Very unhappy with Vodafone service

Tina — Thu, 21 Apr 2022 05:26:24 GMT

Good morning Divya,

oh dear, that is annoying. Send me your customer number (cable and DSL), name, date of birth and address in a private message.

As soon as you have sent me your data, please contact me again briefly in your thread.

Best regards

Tina

Re: English Help Required: Very unhappy with Vodafone service

Divya1 — Thu, 21 Apr 2022 17:55:47 GMT

Hi Tina,

Thank you for your reply. I sent requested details in private message. I again recieved bill today for Kabel. I defenitly dont want to pay for Kabel. because i am using only DSL for more than three months now. Please help.

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Divya1 — Sun, 24 Apr 2022 09:57:03 GMT

Hallo Team,

I recieved multiple bills from Kabel and DSL in couple of days.. I dont want to pay anything more than the service i am using. I am not getting any help from Vodafone. Please assist as early as possible.

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Anett — Mon, 25 Apr 2022 05:58:12 GMT

Hello Divya1,

thank you for your message and your data. Please excuse that it has come to the double load. 😞 The DSL contract runs since 22.11.2021. The cable contract I have now terminated and arranged a credit for the overpaid amounts. This will be done with the next billing run.

You will also receive a written confirmation for the termination. Please return the cable router to us.

Best Regards

Anett

Re: English Help Required: Very unhappy with Vodafone service

Divya1 — Thu, 28 Apr 2022 14:04:50 GMT

Thank you Anett for taking all the necessary action. I am currently out of Germany. Can I send back the router in June month?

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Nancy — Fri, 29 Apr 2022 07:09:22 GMT

Hello Divya1,

do you have someone who can do this for you while you are away and send the unit back?

Best regards

Nancy

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Wed, 01 Jun 2022 09:07:28 GMT

Hi Team,

I am still not sorted in this request. As Anett mentioned, I recieved a bill from vodafone mentioning a credit. But I am also keep recieveng emails that I didnot pay my DSL bill. As per my understanding, Vodafone credit should be adjusted to my DSL bill. But that is not happening. Today morning, my DSL connection was disconnected mentioning, "I didnot pay the bill" I have to make the payment again to Vodafone for the connection to work. Can any please look all the details of my accounts and let me know excatly what is happening. What is the solution for having all these problems sorted?

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

HeikeF — Fri, 03 Jun 2022 11:12:55 GMT

Hello Divya11,

please let us have a look at your customer data.

Send us a PN with your customer number, the password and the link to your thread here.

Best regards

Heike

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Tue, 07 Jun 2022 07:37:37 GMT

Hi Team,

I sent private message with all the details. Please let me know if you need further details.

I was out of country last month. I am sending the Kabel router back today.

Regrads,

Divya

Re: English Help Required: Very unhappy with Vodafone service

HeikeF — Tue, 07 Jun 2022 10:55:17 GMT

Hi Divya11,

thx for your PN, which we received today.

We´ll answer you as soon as possible. 🙂

Best regards

Heike

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Mon, 13 Jun 2022 10:16:17 GMT

Hi Team,

I am still waiting for someone to help me.

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

HeikeF — Tue, 14 Jun 2022 12:37:30 GMT

Hi Divya11,

I´ve answered your PN on June 9th.

Haven´t you received it yet?

Best regards

Heike

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Wed, 15 Jun 2022 09:44:33 GMT

Hi Heike,

I didnot recieve any updates on June9th. Can you check and resend it please.

Regrads,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Sun, 19 Jun 2022 15:19:01 GMT

Hello Heike,

I replied to the private message you sent on June 9th. Can you please check and assist me.

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Anett — Wed, 22 Jun 2022 07:08:06 GMT

Hello Divya11,

I was happy to check and you received a credit for the cable contract. Unfortunately, however, it is so that our loaner device was not returned. The fee was then offset against the credit and also the outstanding amounts.

Currently, the credit is still 24,78€. Do you still have the device on site?

Best Regards

Anett

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Wed, 22 Jun 2022 11:43:15 GMT

Thank you Anett,

I sent the device back before 15 days. I also recieved email from Vodafone, That they recieved the device already.

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Anett — Thu, 23 Jun 2022 05:42:00 GMT

Sorry, that was my mistake. 😞 I have now seen that the device is back and for that I have also initiated the credit. This will be done with the next billing run. Then we can also like to order the transfer of the credit.

Best Regards

Anett

Re: English Help Required: Very unhappy with Vodafone service

Divya11 — Thu, 23 Jun 2022 07:53:30 GMT

Thank you!! Can you also please conform if my Kabel contract is terminated?

Regards,

Divya

Re: English Help Required: Very unhappy with Vodafone service

Lars — Fri, 24 Jun 2022 09:00:21 GMT

Hi Divya,

the cable contract has already been terminated since April 25.

Best regards

Lars