Thema "Router not delivered" in Kabel: Tarife & Rechnung

Router not delivered

karot — Thu, 02 Jun 2022 19:08:59 GMT

Hi,

I cannot speak German so I am writing in English here:

Today's delivery of the router was not successful and I checked the status on DHL website and it is being returned to the sender.

Can you send again the roter?

Thank you,

Karolina

Re: Router not delivered

Anett — Fri, 03 Jun 2022 11:46:48 GMT

Hello karot,

welcome to the community. Too bad that the delivery was not successful. 😞

Please tell me which state you are from.

Best Regards

Anett

Re: Router not delivered

karot — Sat, 04 Jun 2022 08:25:32 GMT

Hi, Baden Württemberg

Re: Router not delivered

MariaK — Sun, 05 Jun 2022 12:57:37 GMT

Hello karot,

Can you please send me a PN with the following details:

Customer number

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Current mobile phone number

Many greetings,

Maria

Re: Router not delivered

karot — Sun, 05 Jun 2022 13:07:00 GMT

Hi,

Yes, I just sent you the details.

Thank you for help!

Greetings,

Karolina

Re: Router not delivered

MariaK — Sun, 05 Jun 2022 15:39:19 GMT

Hello Karolina,

Thank you very much for your data. I have now sent you a new Vodafone station. You don't have to pay for your contract until you have connected your router.

Many greetings,

Maria