Apartment Change Kabel to DSL. Help with canceling Kabel

ykondo — Mon, 30 May 2022 15:50:49 GMT

Hello,

I moved to a new apartment early May. At my old apartment, I had Vodafone Kabel for over 2 years, but at the new apartment there is only DSL available so I went to a store and got Vodafone DSL set up at the new apartment. I was told to contact the store again once DSL internet was set up so I could cancel my Kabel contract at the old apartment, but I am being ignored continuously and I really would like some help on this. I do not want to be paying for internet I am not using at my old apartment. I am still with Vodafone and therefore, I don't quite understand why it is so difficult to cancel the old internet contract. Any help would be greatly appreciated.

Re: Apartment Change Kabel to DSL. Help with canceling Kabel

Thomas — Thu, 02 Jun 2022 07:10:05 GMT

Hi ykondo,

the easiest way is to report the move properly first. You can also indicate that you already have a DSL contract.

Regards

Thomas

Thema "Re: Apartment Change Kabel to DSL. Help with canceling Kabel" in Kabel: Tarife & Rechnung

Apartment Change Kabel to DSL. Help with canceling Kabel

Re: Apartment Change Kabel to DSL. Help with canceling Kabel