Thema "Betreff: cable rojo" in Kabel: Tarife & Rechnung

cable rojo

IreneVazquez — Tue, 31 May 2022 17:58:16 GMT

Hello, my name is Irene. I contracted via internet kable vodafone. I received the last friday the kable router but it is not working. During the instalation the red led of internet is blinking all the time and I cannot continue with the next steps. I tried to call several times but they cannot spean english and I dont know what else can I do.

this is my client number:

XXXXXXXXXX

Edit: @IreneVazquez Client Number removed. Best regards Kurtler

Betreff: cable rojo

natas666 — Wed, 01 Jun 2022 01:55:08 GMT

hello!

listen: the way u explain the communication problem is wrong.

@IreneVazquez schrieb:
"....but they cannot spean english..."

better: U don't speak german !

to solve your main problem - u r offline - a technician has to visit u and fix it.

so u may wait 4 support from the mods of the community - or call again and again

(maybe a friend or neighbour can translate ?!)

Subject: cable rojo

IreneVazquez — Wed, 01 Jun 2022 10:02:35 GMT

That make sense, how can a tag a mod of community I need someone come to fix it.

Thanks!

Re: cable rojo

Wallace — Thu, 02 Jun 2022 08:17:03 GMT

Hi Irene,

I would be happy to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

Re: cable rojo

IreneVazquez — Thu, 02 Jun 2022 08:46:38 GMT

Thanks a lot @Wallace I already sent you the data!

Re: cable rojo

Wallace — Thu, 02 Jun 2022 12:51:31 GMT

According to the system, you have made an appointment for 07.06 today.

Regards

Wallace

Re: cable rojo

IreneVazquez — Wed, 15 Jun 2022 07:22:20 GMT

The Technik came two times and it is not possible to install the kabel in my appartment. They told me to create another contract with DSL (already dos it yesterday). Can You please me help me to cancel the current contract with the kabel? I Tried to call but again I cannot communicate in german.

i will Send the Router back today

thabks in advance

Re: cable rojo

Wallace — Thu, 16 Jun 2022 09:54:44 GMT

Hi Irene,

You should contact us before signing a new contract. The DSL contract is also from us? Then please send me the customer number via PN.

Regards

Wallace

Re: cable rojo

IreneVazquez — Thu, 16 Jun 2022 10:05:21 GMT

Thanks @Wallace for the quick response. Yes is with vodafone as well, I sent you the user number.

Re: cable rojo

Wallace — Thu, 16 Jun 2022 11:16:07 GMT

Okay... currently we are still waiting for the feedback from the technician.

Regards

Wallace

Re: cable rojo

JuanFCalle — Thu, 16 Jun 2022 21:35:23 GMT

Hello. I have the exact same issue but I have not contacted support. Can somebody help me?, I guess my problem is the same one, that I can not use cable in my apartment. Please help, I don't speak german either.

Re: cable rojo

pRo-Marco — Fri, 17 Jun 2022 06:48:48 GMT

Hi JuanFCalle,

please open a new thread with your topic. We will prove that

Kind regards

Marco