Thema "Betreff: Being charged extra on 0 Eur bill" in Kabel: Tarife & Rechnung

Being charged extra on 0 Eur bill

AB05 — Mon, 30 May 2022 19:49:00 GMT

Hi Vodafone,

My bank is getting an automatic debit every month for my cable internet when the offer I had taken is suppose to charge me 0 eur for first 6 months.

The bill is 0 eur in my account but vodafone is debiting the full amount each month from my account.

Please check and refund the overcharged amount.

Please check attachment and screenshot for details.

Thank yo

Edit: @AB05 Screenshots removed. Please do not post any personal information publicly. Best regards Kurtler

Betreff: Being charged extra on 0 Eur bill

reneromann — Mon, 30 May 2022 22:02:18 GMT

Do you have multiple contracts, e.g. one for mobile and one for landline? In that case you'll still be charged for the mobile contract even though your landline contract is free...

Betreff: Being charged extra on 0 Eur bill

AB05 — Tue, 31 May 2022 13:23:02 GMT

I have multiple contracts but that is a seperate debit that is also happening. I am concerned about the one for cable only.This charge is specifically for cable and its not supposed to be charged.

Betreff: Being charged extra on 0 Eur bill

reneromann — Tue, 31 May 2022 13:29:41 GMT

Check who's charging you:

Vodafone GmbH -> Mobile contracts & DSL contracts (landline using phone outlet)

Vodafone West GmbH -> Cable contracts in NRW, Hesse and Baden-Württemberg

Vodafone Deutschland GmbH -> Cable contracts in all the rest of the federal states except the mentioned 3...

Betreff: Being charged extra on 0 Eur bill

AB05 — Tue, 31 May 2022 14:15:04 GMT

Vodafone GmbH Ferdinand-Braun-Platz 1

Betreff: Being charged extra on 0 Eur bill

Kurtler — Tue, 31 May 2022 15:02:29 GMT

This is an address from a Vodafone shop. No invoice directly from Vodafone.

Regards Kurt

Betreff: Being charged extra on 0 Eur bill

AB05 — Tue, 31 May 2022 16:10:51 GMT

What action do you propose should be taken. I have only authorized vodafone to do automatic debit by calling your customer care and getting the contract over mail.

The invoice numbers match the invoices in the vodafone account

I have not provided any authorization to any other vodafone shop or had any transaction in this shop

Betreff: Being charged extra on 0 Eur bill

AB05 — Tue, 31 May 2022 16:38:52 GMT

From vodafone site I understand this is not a shop but the official office address.

Vodafone GmbH, Ferdinand-Braun-Platz 1, 40549 Düsseldorf, Deutschland
Zahlungsempfänger-ID: DE26ZZZ00000006194

Betreff: Being charged extra on 0 Eur bill

Kurtler — Tue, 31 May 2022 17:24:57 GMT

Wait for a mod to respond. Only he can look at the bills.

Best regards Kurt

Betreff: Being charged extra on 0 Eur bill

HeikeF — Wed, 01 Jun 2022 14:04:10 GMT

Hi AB05,

here is the mod. 🙂

AB05, best would be to write a PN. Then we can have a look at your bill.

Please send us a PN with your customer number, the password and the link from this thread here.

Best regards

Heike