Thema "Re: Received Multiple Vodafone Internet Contract" in Kabel: Tarife & Rechnung

Received Multiple Vodafone Internet Contract

resolve — Mon, 23 May 2022 13:51:19 GMT

Team,

Recently Building management planned to move from M-Net to Vodafone therefore xxxx and xxxxxxxx xxxxxxxx helped me from Vodafone side.

Note - My M-Net is still up and running so I'm little afraid that I need to pay for both M-Net & Vodafone.

I have received multiple contracts from Vodafone for Internet Connection and I am not sure which one is a valid Contract and Cost.

ID: xxxxxxx Status: 05/05/2022
ID: xxxxxxxxxxxxxx Status: 04/06/2022 (xxxxxxxxxxxxx)
ID: xxxxxxxxx Status: 03/21/2022 (xxxxxxxx)

I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only German Language.

Could you please help me with this!.

Edit: Removed names of employees and transaction numbers. Please do not post this data publicly.

Re: Received Multiple Vodafone Internet Contract

Stephan — Tue, 24 May 2022 10:43:04 GMT

Hi resolve,

welcome to our Community. Nice to have you here.

Before we can have a closer look, please tell me in which federal state do you live.

Regards

Stephan

Re: Received Multiple Vodafone Internet Contract

resolve — Wed, 25 May 2022 19:50:41 GMT

Munich

pincode - 81373

Re: Received Multiple Vodafone Internet Contract

Stephan — Fri, 27 May 2022 09:44:05 GMT

Thanks for that.

If you got two contracts but only need one, you should cancel one of them. Have you done anything about this in the meantime?

Regards

Stephan

Re: Received Multiple Vodafone Internet Contract

resolve — Mon, 30 May 2022 11:12:53 GMT

No I have not canceled any of the contract.

Re: Received Multiple Vodafone Internet Contract

resolve — Mon, 30 May 2022 11:33:10 GMT

I have received the following Customer number: ***and ***

Community-Team: We have made your private data unrecognisable.

Re: Received Multiple Vodafone Internet Contract

Tina — Tue, 31 May 2022 12:59:14 GMT

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Received Multiple Vodafone Internet Contract

resolve — Tue, 31 May 2022 13:11:48 GMT

Private Message is send. Please check and update me

Re: Received Multiple Vodafone Internet Contract

Anett — Sun, 05 Jun 2022 06:26:36 GMT

Hello resolve,

I was happy to have a look at everything in the system. In fact, you have two contracts with us. However, I have now revoked the contract with customer number ***274.

We have sent you a provider change form for customer number ***985. Please fill it out and send it back to us. This will also cancel the contract with M-Net.

Best Regards

Anett

Re: Received Multiple Vodafone Internet Contract

resolve — Sun, 05 Jun 2022 07:52:05 GMT

Hi Team,

Which Contract Number is Valid ?

Received Contract ID's are : ***?

Note:

I am using only Mnet Broadband so I don't have any phone number for transfer.

My MNET Customer ID is ***

Thanks & Regards,

Harish CP

Re: Received Multiple Vodafone Internet Contract

Anett — Sun, 05 Jun 2022 07:54:36 GMT

Hello resolve,

I have removed the order ID's. Please do not post customer data publicly. Everyone has access to them.

The customer number you had told us via PN. The correct I had written in my last word, only abbreviated.

If you do not have a phone number, you can also specify that on the form.

Best Regards

Anett

Re: Received Multiple Vodafone Internet Contract

resolve — Sun, 05 Jun 2022 08:41:47 GMT

Hi Anett,

There is no option like that to mention in the form.

Could you please reshare the form.

Thanks & Regards,

Harish CP

Re: Received Multiple Vodafone Internet Contract

Anett — Sun, 05 Jun 2022 09:45:08 GMT

Sorry, I can't send you a new form, sorry. Alternatively, you can also cancel directly with your old provider.

Regards

Anett