Thema "Re: Returning of the routers/modems" in Kabel: Tarife & Rechnung

Returning of the routers/modems

KevKilp — Thu, 25 Feb 2021 11:40:52 GMT

Hello!

I'm moving out of Germany and it looks like my contract will end on March 4th. How do I return the products to you?

I understand that the address to send it back to is the following :

Vodafone
c/o DHL Paket
Am Tower 222
90475 Nürnberg

However, do I have to send it back with a ''retourenschein'' or do I just go to the post office, pack it up and send it to the mentioned address myself? If I need a retourenschein then where can I get it? Also, do I have to send any documents together with the routers/modems or are you able to detect that these are mine through serial numbers (or something similar)?

Thank you and looking forward to your reply!

All the best,

Kevin Kilp

Betreff: Returning of the routers/modems

Kurtler — Thu, 25 Feb 2021 11:58:54 GMT

If you can´t find the old return slip, you will have to send it at your own expense. It is important to send as a parcel with shipment tracking.

The return is detected by the serial number. The return address is correct.

Best regards Kurt

Re: Returning of the routers/modems

Grit — Mon, 01 Mar 2021 13:07:19 GMT

Hello KevKilp,

you will find the return modalities on the cancellation confirmation. The device is allocated on the basis of the serial number. This is on the device and is stored in your customer data. A return note was enclosed with the device. If you no longer have this, the return will be at your own expense.

Regards

Grit

Re: Returning of the routers/modems

KevKilp — Tue, 02 Mar 2021 14:05:14 GMT

Hello!

Thank you!

I have sent the routers back to Vodafone on my own expense. Should I give you the sendungsnummers?

Best regards,

Kevin

Re: Returning of the routers/modems

Thomas — Wed, 03 Mar 2021 17:11:20 GMT

Hi KevKilp,

we do not need the shipment number. When the device has arrived, you will receive a confirmation email.

Regards

Thomas