Thema "Re: Unable to complete Vodafone Kabel installation" in Kabel: Tarife & Rechnung

Unable to complete Vodafone Kabel installation

TejasKale — Tue, 17 May 2022 17:48:10 GMT

Hello,

I purchased a new Vodafone Kabel contract online and package arrived yesterday. I followed the installation instructions on the package but unfortunately, the Internet light on my Vodafone Station is red and blinking. Is there some activation step that I missed?

I eagerly look forward to your response. Also, pardon me for messaging in English, my German language skills are not good enough yet.

Many thanks in advance.

Re: Unable to complete Vodafone Kabel installation

Wallace — Wed, 18 May 2022 08:33:06 GMT

Hi TejasKale,

Welcome to our community.

I'll be happy to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

VG Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Wed, 18 May 2022 10:11:05 GMT

Hi Wallace,

Many thanks for your reply. I have sent you the details of my contract in a private message as specified.

Many thanks for your help and I look forward to your response.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Thu, 19 May 2022 06:19:51 GMT

Hi Tejas,

the connection must be installed by a technician on site. Do you agree to a technician's intervention and can you provide access to the house system?

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Thu, 19 May 2022 08:01:58 GMT

Hello Wallace,

Many thanks for your reply. Yes, it would be great if a technician can come over for the installation. Is it chargeable? If yes, what will the fee be and how should I pay for it?

Can the technician come over tomorrow morning (Friday, May 20, 2022)? Sometime after 10:30AM would be ideal.

Many thanks again and I look forward to your response.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Thu, 19 May 2022 09:45:34 GMT

The technician will contact you soon and arrange an appointment. The service is free of charge as long as you keep the agreed appointment and the technician has access to the house system.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Thu, 19 May 2022 11:38:46 GMT

Thanks for the help, Wallace.

Re: Unable to complete Vodafone Kabel installation

Wallace — Thu, 19 May 2022 12:43:27 GMT

You are welcome. Please give me feedback after the technician's work.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Fri, 20 May 2022 12:56:21 GMT

Hello Wallace,

I got a SMS yesterday morning from SSF Telekommunikations saying that someone will contact me to set up an appointment. But I have not received any call yet. So I just want to check with you about when I can expect a call?

Many thanks for your help.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Sat, 21 May 2022 13:16:43 GMT

Hi,

The technicians will get back to you. You can also call them yourself and make an appointment. The phone number is 03069205900 and you have already received the order number from us via SMS.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Mon, 23 May 2022 14:55:02 GMT

Hi Wallace,

Many thanks for your response.

The technician is unable to carry out installation as he is waiting for an approval from my landlord. My landlord says that no approval is required as internet installation is a basic need and thus covered as part of rental agreement. I asked the technician if my landlord can send an email about the approval but he said that the email must go to Vodafone.

So can you please leave a note to the technician saying that no approval from the landlord is required? If you want my landlord to send an email, can you please provide an email address?

Many thanks for your time and I eagerly look forward to your response.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Mon, 23 May 2022 15:55:17 GMT

Hi,

Why does the technician think that a permit is necessary? According to the order, he has not yet been on site to take a look.

Your landlord probably misunderstood about the permit. A permit is usually only necessary for laying a new cable and the technician has to check this on site.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Mon, 23 May 2022 16:03:18 GMT

Hi Wallace,

Many thanks for quick response.

The technician says that he has not made the visit as he does not have the permit yet. My landlord says that no permission is required so I do not understand the technician's concern.

Also, the technician says that if he does not need a permit, he needs a confirmation from Vodafone to do so. Can you please speak to or message the technician? Unfortunately, I do not understand German beyond the basic words and the technician does not speak English so we have a difficult time communicating with each other.

Thanks again for your help.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Tue, 24 May 2022 12:49:54 GMT

Hi TejasKale,

I have written to the company responsible and asked for clarification. Someone will probably contact you again to arrange an appointment.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Tue, 24 May 2022 18:31:35 GMT

Hi Wallace,

Many thanks for writing to SSF Telekommunikations. Have they responded to your message? Nobody from SSF has contacted me yet.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Tue, 24 May 2022 19:34:22 GMT

They passed it on internally.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

Wallace — Fri, 27 May 2022 12:28:45 GMT

Hi,

I have received a response from the company. There is no wiring for and cable internet throughout the house and the owner does not want any installed. The entire property is now blocked for marketing and your contract is terminated. Sorry.

Regards

Wallace

Re: Unable to complete Vodafone Kabel installation

TejasKale — Fri, 27 May 2022 14:18:41 GMT

Hi Wallace,

Many thanks for your response. It's good that the property has been removed from cable marketing so that such a situation does not occur again.

When or how will I receive a confirmation of the contract cancellation from Vodafone? By post or by email?

Thanks again for your help.

Kind regards,

Tejas

Re: Unable to complete Vodafone Kabel installation

Wallace — Fri, 27 May 2022 15:30:59 GMT

You will receive the confirmation by post and please return the router as soon as possible.

Regards

Wallace