Not possible to downgrade the contract

Valeriy — Wed, 18 May 2022 10:56:17 GMT

Good Morning,

I want to change my tariff from "Red Internet & Phone" 1000 to "Red Internet & Phone 250 Cable".
But I cannot see this tariff in the list of available options.
Could you help me, please?

Thank you

Betreff: Not possible to downgrade the contract

reneromann — Wed, 18 May 2022 11:15:10 GMT

You can only downgrade your tariff after the minimum term has passed.

One exception: If you got the right to downgrade within a trial period of 6 months - but then your contract should tell you how you should get this downgrade done. As far as I know, this cannot be done at the self-service portal but has to be done through the hotline (in German language).

Thema "Not possible to downgrade the contract" in Kabel: Tarife & Rechnung

Not possible to downgrade the contract

Betreff: Not possible to downgrade the contract