Thema "Re: confirm that my service is cancelled" in Kabel: Tarife & Rechnung

confirm that my service is cancelled

AHolloway — Fri, 06 May 2022 08:14:14 GMT

Hi, I want to make sure that my contract has been canceled. I tried emailing your customer "support" but they told me to make a public post on this help forum. So, here's the copy of the email I sent them:

Hello,

I want to confirm that this service has been canceled. I received another Rechnung today which has been paid, but I want to be sure this is the last one. The service we received was always well below the promised amount and I’m sure if I pushed things the recent service guarantee laws enacted by the government would result in several hundreds of euros of refunds to make up for the poor service of at least the last year. I certainly do not want to be sending any more money to your company so your CEO can take outrageous paycheques and bonuses while the service provided to customers is nothing short of abysmal. Someone should be sure to congratulate them on having a company at all given how terrible everything Vodafone does is.

I just want to make sure that I don't have to waste any more money on this company and I don't want to waste time talking to your automated phone bots and being on hold for hours. Thanks.

Re: confirm that my service is cancelled

Anett — Sat, 07 May 2022 13:00:23 GMT

Hello AHolloway,

I'll be happy to look it up for you. Please send me a PN with your data (name, customer number, address and date of birth).

As soon as this is out, please contact me again here in the post.

Best Regards

Anett

Re: confirm that my service is cancelled

AHolloway — Sun, 08 May 2022 20:44:44 GMT

I have sent you a PN.

Thanks!

Re: confirm that my service is cancelled

Nancy — Tue, 10 May 2022 07:05:04 GMT

Hello AHolloway,

just to be sure, it's about your internet & phone contract, right? One more piece of information I need from you, do you want to transfer numbers to another provider?

Best regards

Nancy

Re: confirm that my service is cancelled

AHolloway — Tue, 10 May 2022 07:13:21 GMT

Hello, it should be a combined phone, internet and tv package. I'd like to cancel it all, and we no longer require the numbers. Thanks!

Re: confirm that my service is cancelled

Tina — Tue, 10 May 2022 12:30:15 GMT

Your contract is now ended.

I wish you all the best.

Best regards

Tina