Thema "Re: Move from BW to Bavaria English Support" in Kabel: Tarife & Rechnung

Move from BW to Bavaria English Support

coryfm — Mon, 25 Apr 2022 11:16:43 GMT

Good afternoon,
I'm currently a cable customer living in Baden-Württemberg and I'm moving to Bavaria. My new address only has DSL service and I'm uable to get any help as I can't do the process via the phone in German.

Can you please support me in this transfer? Thanks for your help,

Cory

Re: Move from BW to Bavaria English Support

R4mona — Tue, 26 Apr 2022 09:59:34 GMT

Hi coryfm,

Thank you for your message.

Have you already reported your move to us? You can reach our moving team at: 0800 888 87 86.

Kind regards

R4mona

Re: Move from BW to Bavaria English Support

coryfm — Tue, 26 Apr 2022 11:46:34 GMT

Hi R4mona,
I have tried multiple times, but they only speak German and then hang up.

Thanks for your help,

Cory

Re: Move from BW to Bavaria English Support

R4mona — Wed, 27 Apr 2022 13:18:19 GMT

Hey coryfm,

I am very sorry about that. Of course, that's not how it's supposed to be.

Please be so kind and send us a private message with the following data: current customer number, name, both addresses, states, date of birth, current cell phone number and the date of relocation.

Kind regards

R4mona

Re: Move from BW to Bavaria English Support

Torsten — Sun, 01 May 2022 16:44:46 GMT

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.