Thema "Re: Cancel kabel internet contract moving abroad" in Kabel: Tarife & Rechnung

Cancel kabel internet contract moving abroad

mayadobdx — Sat, 19 Mar 2022 08:10:45 GMT

Hi,

I am moving abroad on 29.04 and will come back to Germany.

Therefore I would like to terminate my contract which was supposed to end on 11.02.2023.

Could you please explain to me the procedure to cancel it in time and how to return the goods?

Moreover, how long will I have to pay after I cancel the contract?

Best,

Mathilde

Re: Cancel kabel internet contract moving abroad

Lars — Mon, 21 Mar 2022 15:42:55 GMT

Hi Mathilde,

please notify us of your move via the relocation portal. Our colleagues will then adjust your cancellation accordingly. The term is one month from the date of notification.

Best regards

Lars

Re: Cancel kabel internet contract moving abroad

mayadobdx — Mon, 21 Mar 2022 17:07:44 GMT

Hi Lars,

Thanks for the reply.

My relocation abroad is very late minute.

The formular mentioned a 4 week timeframe from the date of notification.

Could Vodafone make sure to send all the relevant information earlier than this?

Best regards,

Mathilde

Re: Cancel kabel internet contract moving abroad

Tina — Fri, 25 Mar 2022 06:36:51 GMT

Hello mayadobdx,

I don't quite understand. If you're moving at the end of april, that's a perfect fit.

Best regards

Tina

Re: Cancel kabel internet contract moving abroad

mayadobdx — Tue, 19 Apr 2022 07:39:55 GMT

Hi,

I still haven´t received a shipment label nor confirmation that my contract is to be canceled due to moving abroad.

I am leaving the apartment on 25.04.

Could you please help?

Re: Cancel kabel internet contract moving abroad

Tina — Wed, 20 Apr 2022 07:13:54 GMT

You requested your move through Lars' link, right?

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Cancel kabel internet contract moving abroad

mayadobdx — Thu, 21 Apr 2022 20:41:24 GMT

Hi Tina,

Thanks, I just sent the information requested.

I think so but I am not sure.

I will post the router on Monday and wanted to know whether I will get a shipment label from Vodafone or needed to pay it myself.

All the best,

Mathilde

Re: Cancel kabel internet contract moving abroad

LukePog — Mon, 25 Apr 2022 07:20:39 GMT

Hey mayadobdx,

i have replied to your private message. 🙂

Regards