Excessive cost from late-delivered Vodafone-Kabel router

kk107 — Mon, 28 Mar 2022 16:03:45 GMT

Dear Vodafone team,

As Vodafone-Kabel did not deliver the router on time, my flat was left with no internet. While I was waiting for the router, I had to use the mobile hotspot from CallYa (Unlimited Day Flat - 6.99 EUR per day) for 20 days. Vodafone branch told me to contact the customer service and cover my loss.

I tried to contact Vodafone-Kabel customer service several times. Because of the language barrier and the complexity of the problem, they suggested me to post it here in the community. So, I can get help from Vodafone team here.

Could you please help me with the reimbursement (6.99*20 = 139.8 EUR in total)?

Please contact me if you need the payment receipt and other information. Thank you for your kind response in advance.

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reneromann — Mon, 28 Mar 2022 17:20:30 GMT

I hardly doubt that there will be a reimbursement - you could have asked for additional data volume in the beginning.

And the other thing: There won't be any reimbursement for the time before the contract starts, e.g. the router is connected for the first time.

Thema "Excessive cost from late-delivered Vodafone-Kabel router" in Kabel: Tarife & Rechnung

Excessive cost from late-delivered Vodafone-Kabel router

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