Thema "Re: Request to cancel contract because of moving" in Kabel: Tarife & Rechnung

Request to cancel contract because of moving

nvas — Sun, 13 Mar 2022 16:05:16 GMT

Hello,

I'm moving from my current address to another address on 30th of April.

However, when I checked, I only get 100Mbps on my new internet as opposed to my current 1000Mbpb internet.

Due to this reason in my previous post here I was told that I'm allowed to cancel my contract if I submit my request on the Umzug service and let them know that I don't want to go ahead with the DSL connection of 100mbps.

However, it seems when I tried that, the website is asking me to call this number

An Deiner Adresse haben wir ein anderes Angebot für Dich!
Rufe uns unverbindlich und kostenlos an

0800 724 266 23

Mo - Fr: 7:30 – 22:00 Uhr

Unfortunately my German isn't strong enough to be able to talk on a phone call, therefore, I would like to apply for my termination here.

To summarize, since my new address doesn't give me the same internet speed and plan, I would like to cancel my contract from 30th of April.

Re: Request to cancel contract because of moving

Lars — Tue, 15 Mar 2022 09:11:19 GMT

Hi nvas,

please click the link "Zum Angebot". On the following page, scroll down to "Du möchtest kein DSL bestellen?" and klick the link "Zurück zur Umzugsmeldung". Then the message will work without ordering DSL.

Best regards

Lars

Re: Request to cancel contract because of moving

nvas — Tue, 22 Mar 2022 05:11:51 GMT

Hello,

On the Zum Angebote page, I see no option to select "Du möchtest keine Angebote"

That page only says

An Deiner Adresse haben wir ein anderes Angebot für Dich! Rufe uns unverbindlich und kostenlos an 0800 724 266 23 Mo - Fr: 7:30 – 22:00 Uhr

It would be difficult for me to navigate a phone call in German, is it possible for you to process my request directly from here?

Re: Request to cancel contract because of moving

Tina — Thu, 24 Mar 2022 10:32:58 GMT

Hello nvas,

for a closer look send me the following informations in a private message:

full name

date of birth
customer number
current and new address
date of move

Please reply here when you have sent the private message.

Best regards

Tina

Re: Request to cancel contract because of moving

nvas — Thu, 24 Mar 2022 11:15:32 GMT

Hello Tina,

I've sent you the details. Please check.

Re: Request to cancel contract because of moving

Lars — Fri, 25 Mar 2022 16:02:00 GMT

Hi nvas,

I have processed the cancellation for you. You will receive the written confirmation and the cancellation date by letter in the next few days. Please do not forget to send us back the cable router. Do you have any further questions?

Best regards

Lars

Re: Request to cancel contract because of moving

nvas — Sat, 26 Mar 2022 18:03:12 GMT

Thank you for taking care of this. I got the email for this confirmation.

I'll send back the router post the cancellation date.