Thema "Re: My Router did not arrive" in Kabel: Tarife & Rechnung

My Router did not arrive

NewUser1 — Mon, 07 Mar 2022 17:13:20 GMT

Hi, sorry for writing the thread in English but my German is not good enough to reach out to the customer service over the phone.

I ordered Vodafone CableMax 1000 recently but I could not receive the router from DHL. The tracking status is now "Die Sendung wurde direkt ab Paketzentrum dem Geschäftskunden zugestellt." I suppose it means they returned the packet to Vodafone.

I was wondering if you can send me the router again.

Thank you for the help in advance!

Re: My Router did not arrive

Nancy — Tue, 08 Mar 2022 07:55:55 GMT

Hello NewUser1,

you couldn't receive the package? Please tell me which state you come from.

Best regards

Nancy

Re: My Router did not arrive

NewUser1 — Tue, 08 Mar 2022 08:23:55 GMT

Hi Nancy,

Thank you for swift response. I am in Mannheim Baden-Württemberg.

Re: My Router did not arrive

NewUser1 — Fri, 11 Mar 2022 14:18:44 GMT

Hi Nancy,

I have been waiting for your response. It would be great if you can give me any update.

Thank you!

Re: My Router did not arrive

MariaK — Sun, 13 Mar 2022 14:08:51 GMT

Hello NewUser1,

I can send you the router again.

Can you please send me a PM with the following details:

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Customer number

current mobile phone number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

Re: My Router did not arrive

NewUser1 — Sun, 13 Mar 2022 22:05:13 GMT

Hi Maria,

Thank you for the reply!

I sent you a private message with my contract detail

Re: My Router did not arrive

Torsten — Sun, 20 Mar 2022 18:24:14 GMT

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.