Thema "Re: Thank you for leaving me without internet" in Kabel: Tarife & Rechnung

Thank you for leaving me without internet

madmax18 — Tue, 08 Feb 2022 22:54:03 GMT

Good afternoon,

today i have no internet, and i'm using now my 4G mobile;

i have went to the vodafone store to verify my new contract the 24 of january which have been cancelled.

No new router has been send and i needed to send the old one before the 22 of february.

I'm working from home tonight and i cannot do it, so i need to drive 100 KM

I'm out of the country one week and coming back working directly with no internet.

** ironic mode on***

Thank you for canceling my internet and showing me that you are talking with each other in VODAFONE.

thank you for complicating my life, abd for your greate support

** ironic mode off***

Kundennummer entfernt, alter Thread hier, MS

Re: Thank you for leaving me without internet

Wallace — Fri, 11 Feb 2022 14:02:18 GMT

Hi madmax18,

welcome to our community.

We'll be happy to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

Re: Thank you for leaving me without internet

madmax18 — Sun, 13 Feb 2022 11:35:24 GMT

Halo Wallace,

Mp sent,

Danke

Re: Thank you for leaving me without internet

Claudia — Thu, 17 Feb 2022 07:54:08 GMT

Hello madmax18,

I couldn't find a contract under the customer number you sent. Please check your confirmation of order again and send me the details. Reply here afterwards.

Kind regards,

Claudia

Re: Thank you for leaving me without internet

madmax18 — Fri, 18 Feb 2022 16:08:27 GMT

Hello,

It seem that i have now two customer numbers:

old one : ***891050
new one : ***305588

Yesterday , i have plugged the new router, at 06H00 the router rebooter twice

i cannot connect the admin webconfig using the passowrd on the box :

Invalid username or password.

it is a Technicolor CGA4233DE

Firmware version: 19.3B57-1.0.41

I need a proper internet ,otherwise i have top go to the office !!!

******* angry customer ************

What a mess, this is not funny anymore!!!

i did every thing correcgt and i still get.....

******* angry customer ************

Re: Thank you for leaving me without internet

madmax18 — Mon, 21 Feb 2022 16:17:47 GMT

Now I have this:

Liebe(r) ....., Ihr Anschluss führt zu Störungen in unserem Netz. Wir müssen ihn umgehend warten. Das übernimmt kostenlos unser .

.. Er vereinbart dazu einen Termin mit Ihnen. Ihre Auftragsnr. ist die ..... Unsere Techniker halten sich an die Empfehlungen der Gesundheitsbehörden. Helfen auch Sie mit: Halten Sie Sicherheitsabstand und sorgen Sie vor dem Termin für gute Durchlüftung. Vielen Dank! Freundliche Grüße, Ihr Vodafone-Team

Re: Thank you for leaving me without internet

Wallace — Tue, 22 Feb 2022 10:13:53 GMT

Hi,

a technician will be in touch soon to arrange an appointment with you.

Regards

Wallace

Re: Thank you for leaving me without internet

madmax18 — Thu, 03 Mar 2022 15:43:56 GMT

Hello,

The technician has arrived today, a filter was installed.

I still not having access as administrator to the router even using the password in the back sticker.

I still not have been charged to the Internet service for January and now February.

Regards,

Omar

Re: Thank you for leaving me without internet

Thomas — Thu, 03 Mar 2022 17:19:00 GMT

Hi madmax18,

had you changed the password? If not, try resetting the router. You can do this via the small opening on the back. Go in there with a pointed object and press until the router restarts.

The contract is not charged for the first 6 months.

Regards

Thomas

Re: Thank you for leaving me without internet

madmax18 — Fri, 04 Mar 2022 11:59:54 GMT

Hi Thomas,

I didn't have the chance to change the password,

I'm using the password on the box and the sticker on the back of the router but still saying user or password incorrect.

I have pushed the reset button for 30 s until all the light have gone, still no luck.

I cannot access the router on http://192.168.0.1.

Regards

Re: Thank you for leaving me without internet

Thomas — Fri, 04 Mar 2022 16:51:36 GMT

Hi madmax18,

please check whether access to the router with the data from the sticker is now possible again.

Regards

Thomas

Re: Thank you for leaving me without internet

madmax18 — Sat, 05 Mar 2022 08:36:27 GMT

Good morning Thomas,

I have tried , I still don't have access:

Username or password incorrect

The user name I cannot change(admin)

The password is the default one( from the sticker on the back of the router).

Regards,

Re: Thank you for leaving me without internet

Moni_GK — Sun, 06 Mar 2022 15:17:16 GMT

Hello madmax18,

You also pay attention to upper and lower case?

If all this does not work, then we can gladly replace the router free of charge, all right?

Greetings Moni

Re: Thank you for leaving me without internet

madmax18 — Tue, 08 Mar 2022 17:48:01 GMT

Hello Moni,

Sorry for the late reply, I have respected the lower and upper case and still not working.

Could you please proceed to send a new router .

One important question : do my actual router still work until a receive the new router?

if not ,please let me know as I'm working from home.

Regards

Re: Thank you for leaving me without internet

Moni_GK — Wed, 09 Mar 2022 07:03:55 GMT

Hello madmax18,

the old router will work until the new one is connected. This makes the transition seamless.

I have set the swap for you and the new router will come in the mail. Once it arrives, please send us the old device back free of charge.

Greetings Moni

Re: Thank you for leaving me without internet

madmax18 — Mon, 14 Mar 2022 14:31:44 GMT

Good afternoon Moni,

The new router is on now, I can access it as admin, the old router has been shipped back today.

One last thing, I would like to disable the hot spot and activate the Vodafone router on bridge mode as I have my own router ( it has set like this on my old 4 year configuration).

Thank you very much and have a nice day.

Mit freundlichen Grüßen

Re: Thank you for leaving me without internet

Wallace — Tue, 15 Mar 2022 15:39:01 GMT

Hi madmax18,

I have activated the Bridgemode for you.

Is it okay if I close your post?

Regards

Wallace

Re: Thank you for leaving me without internet

madmax18 — Wed, 16 Mar 2022 21:37:44 GMT

@Wallace schrieb:
Hi madmax18,

I have activated the Bridgemode for you.

Is it okay if I close your post?

Regards
Wallace

Thank you Wallace,

You dans close this post,

Mit freundlichen Grüßen