Thema "Re: Negotiate a new Contract or Cancel my Subscription" in Kabel: Tarife & Rechnung

Negotiate a new Contract or Cancel my Subscription

Luciano_Silva — Mon, 28 Feb 2022 23:47:03 GMT

I old customer from unitymedia Cable internet and now Vodafone, my contract will finish and I would like to know what benefits I can have to continue with Vodafone or I would like to cancel my subscription.

Thanks

Betreff: Negotiate a new Contract or Cancel my Subscription

Torsten — Wed, 02 Mar 2022 14:08:18 GMT

You must either call Cancellation Prevention or submit a cancellation and then call Customer Recovery to receive a quote. Unfortunately, both hotlines are only available in German.
Please note that in the case of a telephone offer, the order summary that comes by email must first be confirmed, otherwise the order will be automatically deleted after 14 days.

Re: Negotiate a new Contract or Cancel my Subscription

Chr1ssy — Mon, 07 Mar 2022 10:14:09 GMT

Hi Luciano_Silva,

since @Torsten ( ) already said everything correctly, do you still need any help?

Best regards

Chr1ssy

Re: Negotiate a new Contract or Cancel my Subscription

Luciano_Silva — Tue, 08 Mar 2022 05:54:49 GMT

Dear Chr1ssy,

Yes I still need help because I came here to the English Channel because my German is not good and now the English Channel tell me to go and call the hotline in German 😞

Re: Negotiate a new Contract or Cancel my Subscription

MariaK — Sun, 13 Mar 2022 13:24:48 GMT

Hello Luciano_Silva,

I can take a look at your account and make you an offer. Have you already chosen a tariff that you would like to have?

Can you please send me a PN with the following details:

Name of the contract holder
Date of birth
Street + house number
Postcode + City
State
Customer number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

Re: Negotiate a new Contract or Cancel my Subscription

Luciano_Silva — Sun, 13 Mar 2022 23:21:41 GMT

Dear Maria,

I have sent you a PN.

Thanks!

Re: Negotiate a new Contract or Cancel my Subscription

Luciano_Silva — Sun, 13 Mar 2022 23:22:31 GMT

@MariaK I have sent you a PN. Thanks!

Re: Negotiate a new Contract or Cancel my Subscription

Torsten — Tue, 15 Mar 2022 10:28:18 GMT

@Luciano_Silva Since you marked the solution here: is your problem solved and we can close this thread?

Re: Negotiate a new Contract or Cancel my Subscription

Luciano_Silva — Tue, 15 Mar 2022 13:43:27 GMT

I have sent a PN to Maria but did not get any answer yet. Still waiting.

Re: Negotiate a new Contract or Cancel my Subscription

Torsten — Tue, 15 Mar 2022 15:23:19 GMT

You'll have to be patient, the mods aren't here 24/7. An answer may well take a few days. ~~I've removed the mark for the solution for so long~~, please do not set it until your issue is really solved.

Re: Negotiate a new Contract or Cancel my Subscription

Luciano_Silva — Tue, 15 Mar 2022 15:31:20 GMT

@Torsten I do not understand why are you been so rude. You asked a question and I just answered . I did not complaint. I did not liked the way you answered. I am a customer and I have act all the time with respect.

Re: Negotiate a new Contract or Cancel my Subscription

MasterScorpion — Tue, 15 Mar 2022 16:03:31 GMT

@Torsten schrieb:

You'll have to be patient, the mods aren't here 24/7. An answer may well take a few days. ~~I've removed the mark for the solution for so long~~, please do not set it until your issue is really solved.

I removed the mark btw.

Stating facts = rude.