Thema "Betreff: Problem Termination of contract when moving abroad" in Kabel: Tarife & Rechnung

Problem Termination of contract when moving abroad

VeronicaRM — Tue, 08 Mar 2022 14:21:14 GMT

Hello,

I have moved abroad and requested the termination of my contract via email to "kundenservice@unitymedia.de" (Kable Internet in BW state). I have provided the abmeldung from my previous city and the anmeldung for the new one. I have received no answer at all since Feb 28th.

I undestood that since Dec 2021 only 1 moth notice is required if you move abroad, is that correct?

I need to know the postal address to send the router device, could you please help?

Thanks in advance

Veronica

Betreff: Problem Termination of contract when moving abroad

Torsten — Wed, 09 Mar 2022 14:56:05 GMT

You can create and print out a return label here so that you can send all devices back to Vodafone West free of charge: https://www.vodafone.de/hilfe/alles-zu-retoure-widerruf.html

However, the cancellation confirmation also contains such a return label for free DHL shipping.
Please keep the posting receipt until you receive the email with the return confirmation.

Betreff: Problem Termination of contract when moving abroad

Torsten — Sun, 13 Mar 2022 19:37:36 GMT

@VeronicaRM Did you meanwhile receive the cancelling confirmation and can we close here?

Betreff: Problem Termination of contract when moving abroad

VeronicaRM — Thu, 17 Mar 2022 10:44:30 GMT

Hi @Torsten, thank you for your answer. I have not received any email as confirmation of cancellation. I have just created the return label, although I dont have a german address anymore, is it still valid for sending the device from abroad?

Thanks in advance

Verónica

Betreff: Problem Termination of contract when moving abroad

Chr1ssy — Tue, 22 Mar 2022 16:16:34 GMT

Hello VeronicaRM,

i would like to help you and check out the cancellation.

Therefore please send me a pm with following data information:

Name, first name

Customer number

Date of birth

complete address (old one in Germany)

Please write here again when the PM is out.

best regards

Chr1ssy