Thema "Re: Unable to complete Vertragszusammenfassung" in Kabel: Tarife & Rechnung

Unable to complete Vertragszusammenfassung

MukulC — Tue, 15 Feb 2022 07:17:38 GMT

Hello,

I have received an email from unitymedia Vodafone upon my internet contract transfer reqeust. But I am unable to click on the email link to Jetzt bestätigen. The button does not have any link and I am unble to confirm anything.

My Vertragszusammenfassungs-ID: ***. Please help me resolve this issue at the earliest as I am not sure what will happen if I fail to confirm my contract.

Best regards,

MukulC

Community Team: Removed ID

Re: Unable to complete Vertragszusammenfassung

MariaK — Thu, 17 Feb 2022 15:43:57 GMT

Hello MukulC,

I would be happy to take a look at it.

Can you please send me a direct message with the following information:

Name of the contract holder

Date of birth

Street + house number

postal code + city

State

Customer number

current cell phone number

Many greetings,

Maria

Re: Unable to complete Vertragszusammenfassung

MukulC — Tue, 22 Feb 2022 08:11:21 GMT

Hello,

Thank you for your response. How do I send a message directly to you? Can you please let me know?

Thanks & Regards,

Mukul C

Re: Unable to complete Vertragszusammenfassung

R4mona — Tue, 01 Mar 2022 13:13:00 GMT

Hi MukulC,

to send a private message to my colleagues or to me, you only have to click on the name. Then the profile of the person appears and on the right side you see the button "Send a private message".

Please report back here in the post as soon as you have done that.

Best regards

R4mona

Re: Unable to complete Vertragszusammenfassung

MukulC — Tue, 01 Mar 2022 13:21:57 GMT

Hello,

Thank you. I have shared the details with you on personal message. Kindly provide your help @R4mona

Re: Unable to complete Vertragszusammenfassung

MariaK — Tue, 08 Mar 2022 14:48:49 GMT

Hello Mukul,

Unfortunately, the order got stuck in the system. The contract summary has been approved. I have now finished the order. You can now use your internet connection.

Best regards,

Maria