Thema "Re: How to cancel Sicherheitspaket [CableMax 1000]" in Kabel: Tarife & Rechnung

How to cancel Sicherheitspaket [CableMax 1000]

novad — Mon, 28 Feb 2022 11:19:25 GMT

Hello!

I would like to know how to cancel the Sicherheitspaket from my CableMax 1000 contract. I don't see an option to cancel it on "MeinVodafone" profile, there I can only find the activation code and download link.

I recently moved to Germany and I'm still learning the language, so contacting Support by phone hasn't been successful so far.
And the only other support option I get is the TOBI bot, which sent me a link to cancel the Sicherheitspaket but it doesn't work as it just redirects me to the "MeinVodafone" page as before.

Thanks in advance for the help,

Best regards,

Daniel

Re: How to cancel Sicherheitspaket [CableMax 1000]

Lars — Tue, 01 Mar 2022 08:03:23 GMT

Hi Daniel,

which German state do you come from?

Best regards

Lars

Re: How to cancel Sicherheitspaket [CableMax 1000]

novad — Tue, 01 Mar 2022 16:34:26 GMT

Hi Lars!

I'm in Nordrhein-Westfalen.

Best regards,

Daniel

Re: How to cancel Sicherheitspaket [CableMax 1000]

Chr1ssy — Mon, 07 Mar 2022 16:49:00 GMT

Hi Daniel,

it's a pleasure for me to cancel the option for you.

Therefore I need a pm with following information:

- complete name

- costumer number

- date of birth

BR Chr1ssy

Re: How to cancel Sicherheitspaket [CableMax 1000]

novad — Mon, 07 Mar 2022 17:16:15 GMT

Thank you Chr1ssy, I just sent you a dm with all the information