Thema "Betreff: New DSL - red light flashing" in Kabel: Tarife & Rechnung

New DSL - red light flashing

CarolS — Sun, 27 Feb 2022 22:20:09 GMT

Hello

Today I received my new DSL router.

Contract started on 23.2 - location Berlin

However after following the set-up steps a few hours ago, I can see the router in my network list but the red light is flashing and I cannot connect to the internet.

I called the helpline, but my German is bad so your colleagues asked me to write here for help!

Thank you

Betreff: New DSL - red light flashing

Torsten — Sun, 27 Feb 2022 23:12:15 GMT

Was the Telekom technician already on site to activate your DSL connection or did you book a cable Internet connection via the TV cable?

Betreff: New DSL - red light flashing

CarolS — Mon, 28 Feb 2022 08:30:34 GMT

Hello, thank you for your reply! 🙂

There was no DSL technician onsite as I had (perhaps mistakenly!) understood from my conversation with vodadone when I ordered the router that it was not needed...

The DSL cable is plugged into the TV socket, using the adapter provided.

Thanks again

Betreff: New DSL - red light flashing

Torsten — Tue, 01 Mar 2022 09:37:46 GMT

Then you don't have a DSL, but a cable Internet contract. I've moved your post to the correct board.
What federal state are you from? Have you already contacted the hotline to report the failed self-installation?