Thema "Betreff: Upgrade to Red Internet & Phone 1000 Cable" in Kabel: Tarife & Rechnung

Upgrade to Red Internet & Phone 1000 Cable

Leslielie — Sun, 20 Feb 2022 15:07:29 GMT

Hello,

I am currently have upgrade my contract with the tarif Red Internet & Phone 1000 Cable which started from 10.2021. Before I upgrade my contract, I've found the customer with tarif Red Internet 1000 Cable can get a new Wifi 6 WLAN router. But I still keep and use the old Wifi 5 WLAN router. since I've upgrade my contract to the tarif Red Internet & Phone 1000 Cable.

How and when can I get a new & free Wifi 6 WLAN router?

Hope to hear from you soon. Thanks a lot in advanced.

Betreff: Upgrade to Red Internet & Phone 1000 Cable

Torsten — Sun, 20 Feb 2022 15:49:41 GMT

Since your cable router already supports Docsis 3.1, there is no reason to replace it.
If you still want it, Vodafone offers you the exchange for a fee of €99.90 plus €9.99 for shipping. It's not free.

Betreff: Upgrade to Red Internet & Phone 1000 Cable

Unit580 — Sun, 20 Feb 2022 18:49:25 GMT

Hi,

If you don't mind, can you share what's the speed you are able to get? With speedtest / any other way.

Because since I upgraded (and actually before that too) my speed never goes more than 50MBit/s. This happens for more than a year, support not able to help, other than "reboot your router" and "reboot your windows"

I want to know if I'm alone with such service quality.

Thanks.

Betreff: Upgrade to Red Internet & Phone 1000 Cable

Torsten — Mon, 21 Feb 2022 13:01:07 GMT

Of course I can share this with you:

Re: Upgrade to Red Internet & Phone 1000 Cable

R4mona — Thu, 24 Feb 2022 08:56:14 GMT

Hi Leslielie,

please excuse my late feedback. Currently we need unfortunately a little longer to answer.

I see that @Torsten (thanks for taking care ) has provided you with all the important information.

Is your router working properly? If not, how are the impairments noticeable?

Kind regards

R4mona

Re: Upgrade to Red Internet & Phone 1000 Cable

Leslielie — Thu, 24 Feb 2022 11:07:49 GMT

Hello R4mona,

I know the old vodafone station can work well. But it is just support wifi5 instead of wifi6.

Because it show s the customer can get a free wifi6 vodafone station if the customer order a internet contract over 1000mbps, I want I can get a free wifi6 vodafone station.

Of course I can return the old wifi5 vodafone station when I get wifi6 vodafone station.

Can I get free wifi6 vodafone station?

Re: Upgrade to Red Internet & Phone 1000 Cable

LukePog — Thu, 03 Mar 2022 12:17:22 GMT

Hey Leslielie,

unfortunately we can't give you a free modem in this case. Sorry 😞

We can only provide you a replacement device in case of a malfunction or damage. I ask for your understanding.

Kind regards
Luke