Thema "Betreff: charging for cancelled contract" in Kabel: Tarife & Rechnung

charging for cancelled contract

Prabhav — Sat, 12 Feb 2022 15:23:05 GMT

Hello,

I am still being charged for gigatv contract despite cancelling the contract within the week and returning the equipment. please see attached. Can you facilitate the process and also refund the incorrect charges?

Thanks

Edit: @Prabhav Attachment removed for privacy reasons. Please do not post any personal information that is publicly visible.

Betreff: charging for cancelled contract

Torsten — Sat, 12 Feb 2022 15:25:16 GMT

Have you canceled the contract (= ends at the end of the minimum contract period of 24 months) or revoked it (= will be canceled as if it had never been concluded)? If you have cancelled, you can send the device back early, but you have to pay the full contract period.

Betreff: charging for cancelled contract

Prabhav — Sun, 13 Feb 2022 09:20:28 GMT

Hello,

I had revoked it within the first two week of contract date.

Best, Prabhav

Betreff: charging for cancelled contract

Torsten — Sun, 13 Feb 2022 14:14:53 GMT

Did you conclude the contract online, as a door-to-door shop or by telephone so that you have a right of cancellation at all? Because if you have concluded the contract in a local shop, there is no right of withdrawal because you have actively approached the provider (Vodafone).
If there is a right of cancellation: did you send the cancellation to the correct Vodafone cable company (VFW/ex-UM in North Rhine-Westphalia, Baden Württemberg and Hesse or VFD/ex-KDG in the rest of Germany) in good time? And have you already received a cancellation confirmation?

Betreff: charging for cancelled contract

Prabhav — Mon, 14 Feb 2022 08:55:19 GMT

Hi,

The contract was offered to me on phone while I called vodafone for my mobile matter. I also revoked the contract within one week of the contract date - via phone. vodafone confirmed and I also attached confirmation slip in my previous message.

Re: charging for cancelled contract

Lars — Wed, 16 Feb 2022 11:11:04 GMT

Hi,

when exactly did the contract start? When did you revoke the contract? Can you please attach the document again? But please avoid personal data in the document.

Best regards

Lars

Re: charging for cancelled contract

Prabhav — Wed, 16 Feb 2022 13:48:13 GMT

Can you please then send me an email address where I can send the documents? I believe the confirmation document etc. have my details and won't be able to send here in forum

Re: charging for cancelled contract

Prabhav — Mon, 21 Feb 2022 10:28:53 GMT

Plz find attached

Edit: @Prabhav Removed attachment as it contained personal data.

Re: charging for cancelled contract

Nancy — Mon, 21 Feb 2022 10:27:37 GMT

Hello Prabhav,

what does the debit note say? Is there a reference to the terminated contract?

Best regards

Nancy

Re: charging for cancelled contract

Prabhav — Tue, 22 Feb 2022 01:44:28 GMT

Apologies I do not understand. I sent you the attachment already? That has the confirmation of the cancelled contract!

Re: charging for cancelled contract

Lars — Wed, 23 Feb 2022 20:50:14 GMT

Hi Prabhav,

which company debits? Vodafone Kabel Deutschland, Vodafone GmbH or another? Does the debit reference include the customer number of the GigaTV contract?

Best regards

Lars

Re: charging for cancelled contract

Prabhav — Mon, 28 Feb 2022 13:37:56 GMT

Hi Vodafone Hessen GmbH does the deductions and debit note includes the customer number.

Re: charging for cancelled contract

MariaK — Sat, 05 Mar 2022 14:37:54 GMT

Hello Prabhav,

I'd be happy to take a look at it. Can you please send me a PN with the following details:

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Customer number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

Re: charging for cancelled contract

Prabhav — Wed, 16 Mar 2022 11:55:04 GMT

Hi Maria,

Just sent the details via PN. Looking forward to resolution.

Regards,