Thema "Betreff: Unwanted TV-Product." in Kabel: Tarife & Rechnung

Unwanted TV-Product.

Kostas-Ker — Sat, 12 Feb 2022 15:45:39 GMT

Hello dear Vodafone Team.

2 months ago i have changed my connection from a big to a slower one. I see that in my contract a Tv-Product was added without my consent or my signature. This Tv-Product also has a contract time of 2 years. I would very much appreciate your help, as i cannot pay for a product which i don't need or use. I do not own a TV in my house. I would like the immediate ending and removal of this product out of my contract.

Thank you.

Betreff: Unwanted TV-Product.

Torsten — Sat, 12 Feb 2022 16:08:11 GMT

You have received an order confirmation with all booked options, but you have not objected to this within 14 days. So you are now most likely tied to the products for 24 months.
Or did you even make the booking in a Vodafone shop? There is no right of withdrawal at all, since you have actively approached the provider.

Betreff: Unwanted TV-Product.

Kostas-Ker — Sat, 12 Feb 2022 16:36:48 GMT

Indeed i have approached the provider in a Vodafone Store, to inform about moving in another city and an internet connection change. But i didn't ask for a new product. Should i pay 24 months for a product that i don't even need? There has to be some other way.

Betreff: Unwanted TV-Product.

Díaz_de_Vivar — Sat, 12 Feb 2022 16:38:54 GMT

Wenn er nichts bestellt hat, kann er nichts widerrufen. Und dass er bestellt hat, muss VF nachweisen. Diese Fälle sind ja gerichtsbekannt. Ich hoffe, es findet sich ein Moderator, der diesen "Irrtum" aufklärt.

Betreff: Unwanted TV-Product.

Torsten — Sat, 12 Feb 2022 16:51:40 GMT

In this case, the Vodafone Shop is your contact. Did you receive a printout/copy of what you signed?
In addition, you could have commissioned the move yourself (even with a change of tariff) online at any time. In doing so, only what you yourself arranged would have been booked.
The shops are franchisees who actually only work on a commission basis to generate new customers. Customer service is not their job.

@Díaz_de_Vivar The procedure of shop employees has often been discussed here, but once he has signed a contract, it is valid for the time being.

Betreff: Unwanted TV-Product.

Díaz_de_Vivar — Sat, 12 Feb 2022 17:07:02 GMT

@Torsten Ich habe ja geschrieben, wenn er einen Vertrag hat. In diesem Fall hier würde ich ihm aber zu einem Anwalt raten, denn kein vernünftiger Mensch unterschreibt einen TV-Vertrag, wenn er keinen Fernseher hat. Hier wurde dann unter Umständen eine Situation (Sprachkenntnis) ausgenutzt, die sittenwidrig ist. Meine Meinung!

Betreff: Unwanted TV-Product.

Kostas-Ker — Mon, 14 Feb 2022 11:46:30 GMT

I did not sign anything. I reported to a Vodafone Store that i will move in another city, also that i want a Tarif change. Since then, i received an "Umzugsbestätigung" saying that a TV product was added to my contact with my consent. If the lack of my German language has been exploited this way, i really don't know what to say. Indeed, no reasonable man wants a TV contract without owing a TV. I have sent emails to customer service, i was personally also back at this store, was ensured that the product will be removed, but 3 months later i still pay for something i don't use.

Re: Unwanted TV-Product.

Lars — Wed, 16 Feb 2022 14:47:09 GMT

Hi Kostas-Ker,

which German state do you come from?

Best regards

Lars

Re: Unwanted TV-Product.

Kostas-Ker — Wed, 16 Feb 2022 22:08:56 GMT

Hello there,

I live in Thüringen.

Re: Unwanted TV-Product.

Nancy — Thu, 24 Feb 2022 07:30:45 GMT

Hello Kostas-Ker,

please send me your customer number, name, date of birth and address by private message.

Then get back to me here in the thread.

Best regards

Nancy

Re: Unwanted TV-Product.

Kostas-Ker — Thu, 24 Feb 2022 11:18:23 GMT

Hello dear Vodafone-Team.

I have been able to terminate the product myself, through customer service. I also received a letter of termination for the specific product. Thank you for your time.

Re: Unwanted TV-Product.

Torsten — Thu, 24 Feb 2022 11:22:24 GMT

Thank you for your feedback. I'll close with that here. If you have any questions or concerns again, just open a new thread in the appropriate board.