Thema "Betreff: Help with new contract" in Kabel: Tarife & Rechnung

Help with new contract

dgalanti — Wed, 09 Feb 2022 14:14:38 GMT

Hello all,

I will be moving to a new address on the 15th of this month and so I ordered a ~~DSL~~ Cable internet contract with Vodafone through the check24 website. I tried to contact Vodafone support by phone to schedule the installation however all attendants i came across just spoke German.

The think is I received an email today saying that my modem in on the way, already with DHL and will be delived to my new address in 2 days, however I will not be there yet. I informed check24 that this would be a new address and the move date, not sure where the information got lost.

Is there a way I can talk to Vodafone and schedule the delivery/installation for the 15th?

Regards,

Diego Gallardo

Edit: @dgalanti Thread moved from DSL- to Cable-Board.

Betreff: Help with new contract

dgalanti — Wed, 09 Feb 2022 13:29:59 GMT

Just 1 new information, it is a cable internet not DSL.

Betreff: Help with new contract

Torsten — Wed, 09 Feb 2022 14:16:20 GMT

Which federal state are you from?

Re: Help with new contract

Nancy — Mon, 14 Feb 2022 09:24:26 GMT

Hello dgalanti,

I would be happy to help you. Please tell me first which federal state you come from.

Best regards
Nancy