Thema "Re: refund for returned modem" in Kabel: Tarife & Rechnung

refund for returned modem

Dejablue79 — Thu, 09 Dec 2021 09:20:03 GMT

Hello,

I have retuned my modem awhile ago and still did not receive a refund for it.

how can I check whats the status of it?

Thanks

Betreff: refund for returned modem

Torsten — Thu, 09 Dec 2021 21:26:07 GMT

There is no automatic credit and reimbursement after a device calculation. To do this, you have to contact customer service after you have received the email via the device inbox.
The mods can do that here too, it is important to know in which federal state your connection was.

Subject: refund for returned modem

Dejablue79 — Sun, 12 Dec 2021 10:01:41 GMT

Berlin - 10439

Re: refund for returned modem

Stephan — Wed, 15 Dec 2021 19:02:58 GMT

Hi Dejablue79,

we ordered a credit not for this device. You'll see this credit note on your next invoice.

Regards

Stephan

Re: refund for returned modem

Dejablue79 — Mon, 07 Feb 2022 19:54:16 GMT

how come this is being deduced from the monthly payments of an invoice and not return fully?

Re: refund for returned modem

Grit — Tue, 08 Feb 2022 07:04:57 GMT

Hello Dejablue79

unfortunately, our billing system does not allow it any other way. The invoice on which the credit appears is always deducted immediately from the credit. We can not prevent this and intervene manually, sorry.

Regards

Grit

Re: refund for returned modem

Dejablue79 — Tue, 08 Feb 2022 09:11:33 GMT

So basically, im getting "store credit" as a refund?

also, this was about 250 euros, meaning about 5 months but following this thread:

https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Slow-Internet-connection-mainly-during-the-evening/m-p/2853751#M462747

I'm not really getting the service I am paying for.

so it will be a min of 3 months with reduced payments.

so, in order to get the full refuand, it will take about 8-9+ months, which is over my current contract time-frame.

is that the case?

Re: refund for returned modem

Anett — Thu, 10 Feb 2022 11:16:49 GMT

Hello Dejablue79,

the cost of the device is not 250€, but 100€. The credit note has already been issued with the January invoice. This was also offset immediately and now also the February. Thus, the credit is used up.

Regards

Anett

Re: refund for returned modem

Dejablue79 — Tue, 03 May 2022 10:48:03 GMT

It seems that I was refund only in one invoice.

Re: refund for returned modem

Tobias — Tue, 03 May 2022 17:09:31 GMT

Hey @Dejablue79,

and thats correct. 🙂

Regards

Tobias

Re: refund for returned modem

Dejablue79 — Tue, 03 May 2022 19:35:10 GMT

so... im missing about 50 euros.

Re: refund for returned modem

Grit — Wed, 04 May 2022 05:32:44 GMT

Hello Dejablue79,

why is 50,- Euro missing? The refund was charged in 2 invoices, in January and February. We had also explained this to you. Of course, the connection is calculated, but the decisive factor is what we have debited. If there is a credit, we do not debit the created invoice. So please check your debits.

Regards

Grit

Re: refund for returned modem

Dejablue79 — Wed, 04 May 2022 05:39:20 GMT

Re: refund for returned modem

Nancy — Wed, 04 May 2022 08:04:44 GMT

Hello Dejablue79,

Please take a look at the invoices in your customer portal. In February, your remaining credit was offset and we only debited 2.51 euros. The invoice amount for February was 49.99 euros minus the remaining credit of 47.48 euros, resulting in the 2.51 euros debited to you.

I hope you can understand it better now.

Best regards

Nancy