Thema "Re: Transfer of current contract" in Kabel: Tarife & Rechnung

Transfer of current contract

madmax5 — Sun, 16 Jan 2022 16:21:47 GMT

Hello,

I currently live in a shared-WG and am moving to a different apartment. The current contract is in my name and i would like to transfer this to my flatmate. How can i do this?

Regards

Betreff: Transfer of current contract

Torsten — Sun, 16 Jan 2022 16:27:45 GMT

In which federal state do you live?

Betreff: Transfer of current contract

madmax5 — Mon, 17 Jan 2022 11:24:35 GMT

baden-württemburg

Betreff: Transfer of current contract

madmax5 — Mon, 17 Jan 2022 11:46:24 GMT

Also my internet contract with vodafone started with unitymedia and then was acquired by vodafone.

Betreff: Transfer of current contract

Torsten — Mon, 17 Jan 2022 15:43:28 GMT

Fill out this form together with your roommate, both sign it and send it to Vodafone Wests customer service, then the contract will be transferred as soon as possible if there are no reasons not to do so, e.g. lack of creditworthiness or similar.

Re: Transfer of current contract

R4mona — Wed, 19 Jan 2022 13:33:04 GMT

Hi madmax5,

Please excuse my late feedback. Unfortunately, we currently need a little longer to respond.

I am even more pleased that @Torsten (thank you for your efforts ) has already provided you with all the important information.

Kind regards

R4mona

Re: Transfer of current contract

madmax5 — Sun, 06 Feb 2022 20:04:24 GMT

Thank you for the reply. I have emailed the completely filled form. I had one last question; i will still be able to take a new contract with vodafone right for my new apartment?

Re: Transfer of current contract

Torsten — Sun, 06 Feb 2022 21:57:02 GMT

Yes, you can of course conclude a new contract with Vodafone once the transfer to your next tenant has taken place. Otherwise you must take your contract for the relocation service with you, this also applies if the new contractual partner is rejected by Vodafone.

Re: Transfer of current contract

R4mona — Thu, 10 Feb 2022 08:15:47 GMT

Hey madmax5,

I see that @Torsten (thanks for taking care ) was able to clarify your last question. That really makes me very happy.

Kind regards

R4mona

Re: Transfer of current contract

madmax5 — Wed, 16 Feb 2022 11:38:36 GMT

Hello,

I just realised that the transfer of contract might take a longer time. Since I am moving to the new apartment on 1st March so i have only a couple of weeks left.

So a follow up question then is what is the process for relocation? Can i take my current modem (which i am renting), when moving to the new apartment.

Regards,
Chetan

Re: Transfer of current contract

MariaK — Sat, 19 Feb 2022 15:20:31 GMT

Hello Chetan,

You cannot take the hardware with you when you take over the contract. You will also get new hardware with your new contract.

Many greetings,

Maria

Re: Transfer of current contract

madmax5 — Sun, 03 Apr 2022 06:35:18 GMT

@R4mona : Can you please help, it has been more than 1 month since i moved out of my old apartment and my contract has still not been transferred. I have sent the document already, multiple times to the customer care email. Now i have stopped receiving response from the customer care completely.
And i still receiving bills and money is being deducted from my account for an internet service that i no longer am using.

Re: Transfer of current contract

madmax5 — Sun, 03 Apr 2022 07:20:36 GMT

to clarify things:
I am customer in BW region (heidelberg). Moved to a different apartment from 1st March 2022. I am looking to transfer my old contract at Heidelberg to the current tenant of that apartment.

Re: Transfer of current contract

Torsten — Sun, 03 Apr 2022 11:04:22 GMT

It would have been easier if you had reported your move. So it looks to me that the contract transfer will not be carried out because, for example, Schufa entries or similar exist with the next tenant.
As a result, you now probably have 2 contracts that you have to pay for in case of doubt, one in the old and one in the new apartment.

Re: Transfer of current contract

madmax5 — Sun, 03 Apr 2022 13:19:53 GMT

"Schufa entries exist with the new tenant" - meaning the apartment is no longer registered in my name?

And i had reported the move to vodafone in Feb, well before my move actually. Do you think my only option now is to cancell the old contract?

Re: Transfer of current contract

Torsten — Tue, 05 Apr 2022 20:59:07 GMT

What have you done now? You write two things:
first you write that you had transferred your contract to the next tenant. Now you write that you reported a move. But neither is possible - either your contract moves with you, so you will continue to receive the bills, or you transfer your contract to the next tenant.
Of course, the new tenant's Schufa entries do not refer to the apartment (Vodafone West doesn't care about that), but to possible entries regarding communication contracts (mobile phone, landline & Internet) that were not paid for, for example. In such a case, the contract cannot be transferred.

Re: Transfer of current contract

R4mona — Fri, 08 Apr 2022 10:12:50 GMT

Hi madmax5,

sorry for the wait. Unfortunately, we currently need a little longer to respond.

I have just taken a closer look at your request. According to my system, the contract is still in your name. When did you move out? Did you receive a confirmation of the transfer of the contract? If so, on what date should the contract be transferred to your roommate?

Kind regards

R4mona