Thema "Betreff: [English] Change tariff, Red Internet & Phone Cable" in Kabel: Tarife & Rechnung

[English] Change tariff, Red Internet & Phone Cable

vovo1999 — Tue, 04 Jan 2022 13:35:44 GMT

Hello. Please kindly help me.

I started to use Red Internet & Phone 500 Cable since September 2021.

Now I think I would like to change my tariff to Red Internet & Phone 50 Cable within 6 months of trial period of the Red Internet & Phone 500 Cable.

I made phone calls to support center to do the change but could not suceed for my poor German..

Could you help me to do the change?

Thank you in advance!

Betreff: [English] Change tariff, Red Internet & Phone Cable

Neverm0re — Tue, 04 Jan 2022 14:51:52 GMT

I can offer you some other options that I know of.

1. Go to "MeinVodafone" in the top-right, then under "Deine Vodafone-Produkte" there should be the "Red Internet & Phone 500 Cable" contract and there look for "Tarif wechseln". There you might be able to select the "50" contract. Might, because I heard they don't show the options that are "below" (actually meaning cheaper) than your current contract.

2. Go to a Vodafone store in your area and talk to the people there, hopefully one of them speaks English.

3. The number specific to cable contracts and their changing is: 0800 278 70 00 perhaps if you ask directly if they have someone on staff who speaks English they may be able to help you out.

Other than that, maybe the moderators have more insider knowledge AND speak English, because it seems you kinda need both. And good English skills still seem to be rather rare.

Betreff: [English] Change tariff, Red Internet & Phone Cable

Torsten — Tue, 04 Jan 2022 21:34:36 GMT

Unfortunately, the downgrade within the scope of the switch guarantee does not work via Self Service. This can only be done through customer service. And a shop is certainly not a good idea, because afterwards you go out with a second contract, for which there is not even a possibility of revocation!
As far as I know, the Red Internet & Phone 100 Cable is the lowest tariff that can be changed to as of the 7th month if the change guarantee is included in the contract.
So that a mod can help you here, it is important to know which state you come from.

Betreff: [English] Change tariff, Red Internet & Phone Cable

Torsten — Tue, 04 Jan 2022 21:37:13 GMT

@Neverm0re The lack of skills may be due to the fact that the contract and support language in Germany is German. If someone provides English support on the hotline, then only to the best of their knowledge and without guarantee.
I can't go to the USA or the UK and expect to receive contracts and support in German. Incidentally, this also applies in every other country.

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Wed, 05 Jan 2022 09:56:09 GMT

Dear Noverm0re,

Thank you for your comments.

However, unfortunately none of the options did not work..

1. I`ve got error message of "Das hat leider nicht geklappt"

2. I went to several Vodafone stores but they told that they cannot change the tariff and I have to call to the service center.

3. I could not reach them..

Betreff: [English] Change tariff, Red Internet & Phone Cable

Torsten — Wed, 05 Jan 2022 09:56:43 GMT

Which federal state do you live in?

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Wed, 05 Jan 2022 09:58:37 GMT

I live in Germany.

Betreff: [English] Change tariff, Red Internet & Phone Cable

Torsten — Wed, 05 Jan 2022 10:02:36 GMT

The country is clear, but your federal state is important. There are various Vodafone Kabel companies, once Vodafone West / ex-Unitymedia with the regional companies in North Rhine-Westphalia, Hesse and Baden Württemberg and once Vodafone Deutschland / ex-Kabel Deutschland in the rest of Germany. One company's mods cannot access the other company's data. The companies also have different phone numbers for customer service.

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Thu, 06 Jan 2022 09:19:57 GMT

Thank you for your comments, Torsten.

The state is North Rhine-Westphalia.

Betreff: [English] Change tariff, Red Internet & Phone Cable

Torsten — Thu, 06 Jan 2022 18:01:30 GMT

Then have a little patience until a mod from VFW / ex-UM can report here in the post and request your data via PM. This can take a few days.

However, I do not know whether the Red I&P 50 Cable U is still included as a tariff in the exchange guarantee. At least at VFD / ex-KDG, the lowest tariff in this context has been the Red I&P 100 Cable for € 34.99 / month for some time. This can certainly also apply to VFW.

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Fri, 07 Jan 2022 08:43:48 GMT

Thanks a lot for your support, Torsten.

I will wait for the mod then.

Betreff: [English] Change tariff, Red Internet & Phone Cable

R4mona — Mon, 10 Jan 2022 09:33:41 GMT

Hey vovo1999,

I will gladly take a closer look at your request. Please be so kind and send me a private message with the following data: Customer number, name, address, date of birth, state and current cell phone number.

Please report back here as soon as the message is out. Then we will take care of the implementation of your request together.

Kind regards

R4mona

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Wed, 12 Jan 2022 06:44:36 GMT

Hi R4mona,

Thank you for your message. I sent you private message.

Could you check it?

Betreff: [English] Change tariff, Red Internet & Phone Cable

R4mona — Thu, 13 Jan 2022 13:15:02 GMT

Hi vovo1999,

I have just replied to your PN.

Kind regards

R4mona

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Thu, 13 Jan 2022 16:57:16 GMT

Hi R4mona,

Thanks a lot for your support!

I`ve read the private message and could you proceed the change please?

Best Regards,

Kazuya

Betreff: [English] Change tariff, Red Internet & Phone Cable

R4mona — Mon, 17 Jan 2022 10:44:40 GMT

Hi vovo1999,

thank you very much for your feedback.

The switch to our Red Internet & Phone 50 will take place on 14.03.2022. Have you received the contract summary by mail and confirmed it?

Kind regards

R4mona

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Mon, 17 Jan 2022 12:08:43 GMT

Hi R4mona,

Thank you for your message.

I received and confirmed "Vertragszusammenfassung" which I received by e-mal.

After that, I received the following message from system but haven`t received the "Versandbenachrichtigung" yet.

===================================================================================

Wir aktivieren Ihr Produkt wahrscheinlich am 14.03.2022 Das endgültige Datum schicken wir Ihnen zusammen mit der Versandbenachrichtigung.

====================================================================================

Is my undersanding correct that I will receive the "Versandbenachrichtigung" later?

Best Regards,

Betreff: [English] Change tariff, Red Internet & Phone Cable

Torsten — Mon, 17 Jan 2022 15:46:41 GMT

Since you have already received a cable router, there will be no new shipping when you downgrade the tariff and therefore no new shipping confirmation. The tariff will be downgraded on March 14, 2022 and you will then receive the order confirmation, as it will only be generated by the system during the changeover.

Betreff: [English] Change tariff, Red Internet & Phone Cable

vovo1999 — Mon, 17 Jan 2022 16:21:10 GMT

Thank you, Torsten.

Then, I will wait for the confirmation.

Betreff: [English] Change tariff, Red Internet & Phone Cable

R4mona — Thu, 20 Jan 2022 10:04:13 GMT

Hey vovo1999,

Since we process our incoming requests chronologically, it may take some time until you receive a response.

I see that @Torsten (thanks for taking care) has provided you with all the important information.

If you have any further questions, please let us know.

Best regards

R4mona