Thema "Have not received order confirmation" in Kabel: Tarife & Rechnung

Have not received order confirmation

AndreC — Tue, 11 Jan 2022 22:20:20 GMT

Hello,

I recently ordered cables to a new address that I will be moving to and have not received any confirmation via email. I'm in the state of Rhineland-Palatinate. I wanted to see if the order did not go through.

I ordered via the website, in case that is relevant.

Re: Have not received order confirmation

Lars — Thu, 13 Jan 2022 15:40:02 GMT

Hi AndreC,

I'll be happy to see if the order has arrived.

Please send me the following data via private message:

- Name

- Date of birth

- e-mail address

- new address

- current address.

Write a short message here in the post, as soon as you have sent the PM.

Best regards

Lars

Re: Have not received order confirmation

AndreC — Wed, 19 Jan 2022 09:19:25 GMT

Thank you for the assistance, I have sent you a PM.

Re: Have not received order confirmation

Nancy — Thu, 20 Jan 2022 10:54:30 GMT

Hello AndreC,

you were a little too impatient. You specified a desired date for your first order. You will not receive a device before this date. The order confirmation was sent in advance and could not be delivered to you. I took care that you did not have the contract twice. You will have to send the second device back.

Do you still have questions?

Best regards

Nancy

Re: Have not received order confirmation

AndreC — Thu, 20 Jan 2022 15:05:20 GMT

I was expecting a confirmation email from the online order instead of by post, which is It is different than what I am familiar with; and the representative at the Vodafone shop did not see an order for me when I asked if one was pending. Either way, I will send back the extra device.

I have no more questions, thank you for your assistance and quick response!

Re: Have not received order confirmation

Nancy — Mon, 24 Jan 2022 08:59:45 GMT

Hello AndreC,

the main thing is that we've been able to sort it out.

I'll put a lock on it.

Best regards

Nancy