Thema "Betreff: Contract end confirmation" in Kabel: Tarife & Rechnung

Contract end confirmation

anasmatic — Sun, 19 Dec 2021 09:03:53 GMT

Hello,

I've cancelled my contract long time ago, and thought it would end by November.

But I was charged for December.

Please confirm when my contract will end, and what shall I do with the router.

Thanks.

Betreff: Contract end confirmation

Torsten — Sun, 19 Dec 2021 22:50:37 GMT

If you have submitted a termination, you will also have received a confirmation of termination in which the end of the contract is noted and you will be asked to return the hardware.
If you have not received the confirmation, the cancellation was probably sent to the wrong company. There are two different companies in the cable sector, Vodafone West (ex-Unitymedia) in North Rhine-Westphalia, Hesse and Baden Württemberg and Vodafone Germany (ex-Kabel Deutschland) for the rest of the country. Both companies have different addresses and cannot access each other's customer data.

Betreff: Contract end confirmation

anasmatic — Thu, 23 Dec 2021 08:55:30 GMT

Thank you for replying,

I did the cancellation in one of Vodafone branches.

I received a cancellation confirmation email on March 2021, but they didn't give an end date or a hardware instructions.

I also can't find the end date on meineVodafone page.

Can you please find the information for m?

The cancellation email body is down 👇

With my account number

Lieber Alsehly Anas,

schade, dass Sie Ihren Kabel-Vertrag gekündigt haben. Dabei gibt es einen wirklich guten Grund, zu bleiben. Wir haben nämlich noch ein exklusives Angebot für Sie. Gerne erzählen wir Ihnen davon persönlich. Rufen Sie uns einfach kostenlos an:

0800 664 70 69 (montags bis freitags von 7:30 Uhr bis 22 Uhr und samstags von 9 Uhr bis 18 Uhr ).

Kostenlos anrufen

Ihr persönliches Angebot sollten Sie auf keinen Fall verpassen. Sie können bereits ab heute sparen. Daher freuen wir uns sehr auf Ihren Anruf. Bitte halten Sie Ihre Kundennummer *** bereit.

Edit: @anasmatic Removed customer number for data protection reasons. Please don't post sensible data open.

Betreff: Contract end confirmation

Torsten — Thu, 23 Dec 2021 08:58:13 GMT

Have a look in MeinVodafone or on a current invoice, the end of the contract should be listed there.
Otherwise you have to wait a few days until a mod can report here. Only they have insight into the customer accounts. To do this, it would be important to know which federal state you are in.

Betreff: Contract end confirmation

anasmatic — Thu, 23 Dec 2021 10:43:55 GMT

Thank you again,

This is what I can see in "Meine Internet & Phone Vertragsdaten"

Vertragsbeginn: 02.12.2019

Frühestmögliches Vertragsende: 23.01.2022

Letztmöglicher Kündigungseingang bis: 23.12.2021

The syllable "möglich" gives a sense of probability...

I don't understand it.

If the new info doesn't help, I can wait for a moderator to check the dates for me.

Thank you again,

Merry Christmas

Betreff: Contract end confirmation

Torsten — Thu, 23 Dec 2021 10:51:51 GMT

Please tell us your federal state so that a mod from the right cable company can contact you directly. Even Merry Chrismas to you and your family.

Betreff: Contract end confirmation

anasmatic — Mon, 27 Dec 2021 11:30:45 GMT

Thank you,

It is Bayern 80992.

Kunden-Nr. ***

Regards,

Edit: @anasmatic Customer number removed for data protection reasons. Please do not post any sensitive data publicly. The data are only ever requested by a mod via PN.

Betreff: Contract end confirmation

Stephan — Tue, 28 Dec 2021 17:06:22 GMT

Hi anasmatic,

we can have a look on that.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Contract end confirmation

anasmatic — Tue, 28 Dec 2021 21:11:14 GMT

Hello Stephan,

I sent the private message with my information.

Thanks

Betreff: Contract end confirmation

Nancy — Mon, 03 Jan 2022 12:16:14 GMT

Hello anasmatic,

how did you terminate your contract back then?

Best regards

Nancy

Betreff: Contract end confirmation

anasmatic — Mon, 03 Jan 2022 16:13:54 GMT

Hello,

I canceled it In a branch, at Silberhornstr. München..

Betreff: Contract end confirmation

anasmatic — Mon, 03 Jan 2022 16:44:39 GMT

Hello,

I can't edit the previous post,

Happy new year to you.

I'll also provide the whole story in case it helps.

I canceled it at a branch, at Silberhornstr. München.

That was in November 2020.

As a result I lost the offer (19.49€ per month for a year) and paid full amount (49.99€) starting from the 8th month of my subscription (Dec 2020), - I didn't understand why this is happening but a call with customer service explained that it is a punishment because I terminated my contract ! -

I also received 3 emails on March, August and September 2021, telling me to stay and trying to change my mide with offers.

But none of them mentioned the end date, and what shall I do with the Kabel router.

is there a problem with my cancellation ?

I'll send you the same private information that I sent to Stephan previously , if it can help.

Betreff: Contract end confirmation

Stephan — Wed, 05 Jan 2022 12:18:52 GMT

Hi anasmatic,

thanks for sorting this out for us.

And I have good news for you: I found your cancellation from March 2020 which we confirmed to 2 December 2021 by letter. I'll send you a copy of this confirmation via mail.

Unfortunately this cancellation was thrown out of the system. Please don't ask me why.

But we'll fix that, so that every charge after December 2nd will be refunded.

Regards

Stephan

Betreff: Contract end confirmation

anasmatic — Wed, 05 Jan 2022 22:36:08 GMT

Great, Thank you,

Please note that I'll return the Router on Friday the 7th of Jan.

According to the official end of contract (2nd of December) I should be charged 100€ for delaying the router..

But for the reason that my cancellation letter didn't reach me until today (5th of Jan) , I hope you won't charge the router amount now, and count the 14 days of return period starting from now on.

Have a nice weekend.

Betreff: Contract end confirmation

Anett — Fri, 07 Jan 2022 08:42:50 GMT

Hello anasmatic,

you don't have to worry about that. The recovery was automatically extended again. Therefore, no calculation will take place. 🙂

Best Regards

Anett