Thema "Betreff: Internet Contract - Extraordinary Terminal - New Address" in Kabel: Tarife & Rechnung

Internet Contract - Extraordinary Terminal - New Address

basso_br — Tue, 28 Dec 2021 19:46:59 GMT

Hello guys !

I moved to I new appartment where there´s no Vodafone Cable.

I tried to contact Vodafone by mail to cancel the contract, but no reply.

Then I went to a Vodafone Store where the guys helped me to check and confirm that Vodafone could not provide internet service at my place and then opened a contract cancellation request in the system with a protocol.

I tried to contact Kundencenter by e-mail to check the status of my request and they answered me saying that I should open a new tread here to check my case. So here I´m asking for your feedback about my contract termination.

Protocol: ***/ KA

Awaiting for your reply !

Edit: Number removed

Betreff: Internet Contract - Extraordinary Terminal - New Address

MasterScorpion — Tue, 28 Dec 2021 19:59:33 GMT

Appartment in the same building ?

Subject: Internet Contract - Extraordinary Terminal - New Address

basso_br — Wed, 29 Dec 2021 00:41:45 GMT

Hi ! Nope ! I moved to another neighborhood. Same town!

Re: Internet Contract - Extraordinary Terminal - New Address

MariaK — Sat, 01 Jan 2022 17:13:26 GMT

Hello basso_br,

in which state do you live?

Many greetings,

Maria

Re: Internet Contract - Extraordinary Terminal - New Address

basso_br — Mon, 03 Jan 2022 06:51:51 GMT

Hello dear.

I'm living in Hamburg now.

Re: Internet Contract - Extraordinary Terminal - New Address

R4mona — Wed, 05 Jan 2022 10:36:21 GMT

Hi basso_br,

since you wrote that you continue to live in the same city, I assume that you were previously a Vodafone Kabel Deutschland customer?

Kind regards

R4mona

Re: Internet Contract - Extraordinary Terminal - New Address

basso_br — Wed, 05 Jan 2022 11:09:10 GMT

Hi Ramona,

Yes ! I have internet cable contract that Vodafone can not provide the service at my new address.

Than I requested an Extraordinary Termination due to the technical impossibility. I have the protocol of this requirement. Also have the receipt of the letter I sent, but no one can answer the status of my request. I still paying for a service that Vodafone cannot provide. That´s not fair. I just want Vodafone answer when the contract will be cancelled and they will stop to charge me.

Re: Internet Contract - Extraordinary Terminal - New Address

R4mona — Wed, 12 Jan 2022 10:29:58 GMT

Hey basso_br,

thanks a lot for your update.

We'll be happy to take a closer look at the process for you. Please be so kind and send us a private message with the following data: Customer number, name, address (old and new), date of birth, state and current cell phone number.

Please let us know as soon as the message is out. Then we will get an overview.

Kind regards

R4mona

Re: Internet Contract - Extraordinary Terminal - New Address

basso_br — Wed, 12 Jan 2022 11:11:41 GMT

Dear Ramona,

Private message sent. Tks !

Re: Internet Contract - Extraordinary Terminal - New Address

Lars — Mon, 31 Jan 2022 08:07:30 GMT

Hello basso_br,

I have found the letter dated 02.12.2021. According to the Telecommunications Act, I have now terminated your contract to 31.01.2022. You will receive written confirmation in due time.

Best regards

Lars

Re: Internet Contract - Extraordinary Terminal - New Address

basso_br — Mon, 31 Jan 2022 08:17:12 GMT

Dear Lars,

I really appreciate your help.

Awaiting for the confirmation letter.

I wish you a great week !

Re: Internet Contract - Extraordinary Terminal - New Address

Torsten — Mon, 07 Feb 2022 00:02:54 GMT

Have you received the cancellation confirmation in the meantime? Then please select the correct solution, then we can complete the post.

Re: Internet Contract - Extraordinary Terminal - New Address

basso_br — Tue, 08 Feb 2022 08:10:56 GMT

Hello Torsten !

Today I received the equipment delivery confirmation and maybe in a few days I will get the cancellation letter in hands then I return here to close the subject !