Thema "Re: Adding Shiping Cost" in Kabel: Tarife & Rechnung

Adding Shiping Cost

RCS — Mon, 13 Dec 2021 07:27:08 GMT

Hi,

I booked the Internet Cable connection by order number xxxxxxxx but recived the mail that it is canceled due to security and overlapping reasons. I requested to canceled the previous order and activate connection placed by order number xxxxxxxx.

I received the mail then you will take care but I didn't received any information. Unfortunately, now invoice is including the shipping cost which is unnesessary added to the invoice. I also informed via email but don't think anything will happen.

I request you from this forum to look into this matter and do the needful...

Thanks

-BR

RCS

KUNDEN NR. xxxxxxxxxxxx

Edit: @RCS

Customer number removed

Re: Adding Shiping Cost

MariaK — Sat, 18 Dec 2021 11:46:14 GMT

Hello RCS,

I would like to have a look at this.

Can you please send me a PN with the following details:

Name of the contract holder

Date of birth

Street + house number

postal code + city

State

Customer number

current cell phone number

Please let us know here briefly, if you have written us a PN.

Many greetings,

Maria

Re: Adding Shiping Cost

RCS — Tue, 21 Dec 2021 10:56:57 GMT

Hi,

What si PN ?

I alreay provided the info in first message but it was removed or masked. What you are asking is more personnel info and I don't think this is right platform to share.

If you can find the customer number from the first message and contact me via proper channel.

Thanks

Re: Adding Shiping Cost

Díaz_de_Vivar — Tue, 21 Dec 2021 12:29:47 GMT

@RCS PN= Private Nachricht, means private message.

click-> Private Nachrichten - Vodafone Community