Thema "Re: Revoke my cancellation" in Kabel: Tarife & Rechnung

Revoke my cancellation

khanja — Mon, 06 Dec 2021 17:38:01 GMT

Hi Recently, I applied to terminate my contract "Red Internet & Phone 500 Cable" because I wanted to get "Red Internet & Phone 1000 Cable". I did not saw any switch option in my vodafone dashboard. So I applied for termination first using some service aboalarm that do the termination post on your behalf.

And, I applied for "Red Internet & Phone 1000 Cable" using check24 to get the new package. However, today I received an email from vodafone that I am an existing customer so they will just switch my package and I don't have to do anything.

Now the problem is that aboalarm service have already sent the letter today to vodafone for termination and they will receive it in a day or 2. I fear that I will lose my internet connection since the customer number and contract number remains the same even when I switched to the new internet package. I tried to email aboalarm if they can stop the letter but I am afraid it is too late.

What should I do now ? The problem is I only speak English and I would like to revoke the termination of the contract once the letter reaches vodafone. Could someone please assist me ?

Re: Revoke my cancellation

Thomas — Mon, 13 Dec 2021 06:24:18 GMT

Hi khanja,

we can help you with that. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Revoke my cancellation

khanja — Mon, 13 Dec 2021 08:42:41 GMT

Thank you I just sent you a private msg.

Re: Revoke my cancellation

Stephan — Fri, 17 Dec 2021 18:05:24 GMT

Hi khanja,

thanks for your pm.

You can rest assured: your cancellation arrived, but it was only stored in the account and not processed.

A colleague had seen that the tariff change had taken place in the meantime.

So: stay calm and carry on.

Regards

Stephan

Re: Revoke my cancellation

Torsten — Mon, 20 Dec 2021 18:28:03 GMT

Since the solution is marked here, I'll put a lock on it. If you have any questions or concerns, just open a new thread.