Thema "Re: CLOSING A CONTRACT HELP" in Kabel: Tarife & Rechnung

CLOSING A CONTRACT HELP

LucaDeFerrari — Mon, 06 Dec 2021 09:07:10 GMT

Good Morning,

Customer Service asked to open a thread here for seek for advice from english speaker.I am planning to change my address from 1st of January.
Unfortunately in the new place there will NO be the possibility of having Vodafone as a internet provider so I cannot move it.
So I would like to cancel my contract.
How can I do?
Can you please tell me how much is going to cost since I am with you since 27 April 2021 with an option of 250mbit/s (39,99euro a month)?
Thanks

Luca

Re: CLOSING A CONTRACT HELP

Nancy — Thu, 09 Dec 2021 09:30:47 GMT

Hello LucaDeFerrari,

you can easily notify us of your move using our online move service. There you enter your new address and the date of your move. If we cannot continue to supply you at your new address, your contract will be terminated with 3 months' notice in accordance with the Telecommunications Act. Your connection will be charged for this period.

Do you have any further questions?

Best regards

Nancy