Thema "Re: How to associate cable internet to my account?" in Kabel: Tarife & Rechnung

How to associate cable internet to my account?

fdiaz — Mon, 15 Nov 2021 12:45:46 GMT

I am already a user for a CallYa mobile plan and recently I get the cable internet conection for my apartment. But i dont know how i can check the status of this contract in my vodafone account. Seems that i need a contract number to link it to my account but i never received anything.

Re: How to associate cable internet to my account?

Jana478 — Fri, 19 Nov 2021 11:50:28 GMT

Hello fdiaz,

We will be happy to help you.

Normally, you receive an order confirmation with customer number, contract number and activation code by post at the beginning of the contract.

Did you not receive anything like this?

In which federal state do you live?

Many greetings

Jana

Re: How to associate cable internet to my account?

fdiaz — Wed, 01 Dec 2021 12:16:05 GMT

Hi I have received the letter with the information but with a new customer number and an activation code.
I have already a customer numner for my CallYa mobile contract, is there a way to merge both customer numbers into one or attache my kable contract to my existing user?

Re: How to associate cable internet to my account?

Torsten — Sun, 05 Dec 2021 16:20:05 GMT

All you have to do is add your cable contract with the online activation code in MeinVodafone. It remains with two different customer numbers, since the contracts run with two different companies under the umbrella brand Vodafone - Vodafone GmbH for CallYa and Vodafone Deutschland GmbH for cable internet.