Thema "Re: False Promises - Service Not Available" in Kabel: Tarife & Rechnung

False Promises - Service Not Available

Thiago — Fri, 26 Nov 2021 21:38:16 GMT

I signed a contract with Vodafone on 04.11.2021 with the promise I would have fiber internet of 1GB.

Apart from that, I was told by Cornelia Karr - Vodafone Consultant that with the internet it would include a TV for 2 months, not more than that; I mentioned several times that TV is not essential for me.

Then, on 24.11.20, I received an email that the fiber is not available and I'd have to wait longer.

Now I have a GigaTV contract that I never asked for and no internet.

Therefore, I would like to cancel the contract.
I have called Vodafone several times, and they say they will call me back, but no one actually calls back.

The document that says I have to wait longer is attached.

Edit: @Thiago Anhang entfernt, bitte keine persönlichen Daten öffentlich posten. Gruss Methusalem1

Re: False Promises - Service Not Available

Thomas — Wed, 01 Dec 2021 06:51:38 GMT

Hi Thiago,

we'll take a look. Please tell us which federal state you come from.

Regards

Thomas

Re: False Promises - Service Not Available

Thiago — Wed, 01 Dec 2021 07:06:43 GMT

Hi Thomas, I'm in Bavaria.

Re: False Promises - Service Not Available

Thomas — Fri, 03 Dec 2021 06:13:09 GMT

Hi Thiago,

please send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Betreff: False Promises - Service Not Available

NuriaP — Sat, 26 Mar 2022 10:41:22 GMT

Regarding this post above, I also had a similar experience: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Another-scam-from-Vodafone/m-p/2892837#M289363

How is it possible that Vodafone allows these things to happen without offering any solution to it?

Betreff: False Promises - Service Not Available

Torsten — Sun, 27 Mar 2022 14:31:42 GMT

Since the TE has not reported here for over 3 months, I am closing this thread now.