Thema "Betreff: 250 mbit contract via Cable 24" in Kabel: Tarife & Rechnung

250 mbit contract via Cable 24

Luc90 — Tue, 30 Nov 2021 10:16:11 GMT

Good morning,

I concluded around a week agoa contract for 250 mbit cable connection, giving as move in date the 20.12.

However, I keep getting the following message:

Lieber xxxxx, Du hast ein neues Schreiben von uns bekommen - per Post oder E-Mail. Die Kopie davon findest Du jetzt für die nächsten 13 Monate auf vodafone.de/meinedokumente. Freundliche Grüße Dein Vodafone-Team

Since I didn't move in yet, I am not able at the moment to receive communication by post. Is it possible to forward those communications to my e-mail address, or enable my account for the online portal?

Thanks

Betreff: 250 mbit contract via Cable 24

Luc90 — Thu, 02 Dec 2021 08:56:29 GMT

Upping the message because of no reply

Re: 250 mbit contract via Cable 24

Lars — Thu, 02 Dec 2021 17:33:21 GMT

Hi Golding,

please send me the following data via private message:

- Name

- Date of birth

- Address (new address)

- E-mail address.

Write a short message here in the post, as soon as you have sent the PM.

Best regards

Lars

Re: 250 mbit contract via Cable 24

Luc90 — Fri, 03 Dec 2021 09:45:37 GMT

Good morning,

I have sent a private message as requested.

Many thanks

Re: 250 mbit contract via Cable 24

Thomas — Mon, 06 Dec 2021 09:55:32 GMT

Hi Luc90,

we will send you the confirmation by mail. This can now take up to 24 hours.

Regards

Thomas

Re: 250 mbit contract via Cable 24

Luc90 — Wed, 08 Dec 2021 11:17:48 GMT

Good morning,

I did not receive the mail yet

Re: 250 mbit contract via Cable 24

Torsten — Wed, 08 Dec 2021 11:43:50 GMT

Did you check the spam folder?

Re: 250 mbit contract via Cable 24

Luc90 — Wed, 08 Dec 2021 14:23:42 GMT

Yes I did, and there is no message from Vodafone there either

Re: 250 mbit contract via Cable 24

Luc90 — Sat, 11 Dec 2021 22:15:03 GMT

Good evening,

It has been nearly a week, and I still didn't receive any e-mail communication. Can you please look into that?

Re: 250 mbit contract via Cable 24

Luc90 — Sun, 12 Dec 2021 18:23:58 GMT

Hello,

I received the contract on friday, it was in the spam folder. The thread can be closed.

Many thanks!

Re: 250 mbit contract via Cable 24

Torsten — Sun, 12 Dec 2021 21:43:18 GMT

Thank you for your feedback. As requested, I'm closing here now.